Jamal Barton Hicks
Evanston
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Endeavor Health
Skokie
11.2022 - Current
- Verified patient insurance information to ensure accurate billing and registration.
- Collaborated with clinical staff to streamline patient access procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Created new patient accounts in EMR system as needed.
- Actively participated in team meetings and training sessions.
Sales Floor Manager
Big Dog Vape
Des Plaines
07.2021 - 08.2022
- Resolved customer service issues to enhance satisfaction and retention.
- Manufactured vape juice, creating unique recipes based on customer requests.
- Managed inventory effectively to ensure product availability.
- Ordered supplies and maintained daily sales records for accurate tracking.
Production Operator
Abbott Laboratories
Gurnee
11.2020 - 06.2021
- Developed Covid-19 test kits for various government and commercial uses.
- Consistently met or exceeded monthly production targets while prioritizing compliance.
- Performed electronic assembly tasks, focusing on accuracy and reliability.
- Ensured full compliance with safety regulations to protect team members and equipment.
- Reviewed specifications to clearly understand job requirements.
Project Manager
Public Storage
Evanston
09.2009 - 10.2020
- Managed 2-3 property staff to ensure adherence to company policies and procedures.
- Delivered exceptional customer service to enhance tenant satisfaction.
- Processed binding rental agreements for sales and rentals effectively.
- Maintained a safe, clean, and appealing property environment.
- Increased profitability by 10% through strategic add-on sales and rental contracts.
- Generated delinquency and vacancy reports to optimize occupancy rates.
- Oversaw operation and maintenance of storage facility with 1,125 units.
- Reviewed lease agreements to confirm proper off premises personal property insurance coverage is obtained.
Education
High School Diploma -
Sullivan High School
Chicago, ILSkills
- Patient registration
- Insurance verification
- EMR management
- HIPAA compliance
- Billing processes
- Customer relationship management
- Conflict resolution
- Attention to detail
- Phone and email etiquette
Timeline
Patient Access Representative
Endeavor Health
11.2022 - Current
Sales Floor Manager
Big Dog Vape
07.2021 - 08.2022
Production Operator
Abbott Laboratories
11.2020 - 06.2021
Project Manager
Public Storage
09.2009 - 10.2020
High School Diploma -
Sullivan High School