Jalessea Hill
Chicago
Summary
Dedicated and results-driven Store Manager with over 8 years of experience in retail management, customer service, and healthcare support. Proven ability to lead teams, optimize store operations, and exceed sales goals. Skilled in staff training, conflict resolution, and workflow efficiency. Recognized for delivering outstanding customer experiences and driving business growth.
Overview
10
10
years of professional experience
Work History
Store Manager
DTLR
01.2023 - Current
- Directed all aspects of store operations, including sales, merchandising, staffing, and financial performance.
- Recruited, trained, and coached employees to meet and exceed sales targets.
- Increased profitability by optimizing scheduling, managing inventory, and driving customer loyalty initiatives.
- Resolved escalated customer issues with professionalism to maintain satisfaction and retention.
Customer Service Supervisor
Whole Foods Market
09.2018 - 01.2023
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Investigated sensitive customer complaints and delivered prompt resolutions.
- Monitored service desk ticket queues and ensured timely responses.
- Managed cash handling procedures and performed register operations.
- Trained and guided employees to achieve sales and customer service goals.
Assistant Store Manager
DTLR
06.2019 - 12.2022
- Supported daily operations to maximize sales and profitability.
- Supervised and trained staff, conducted inventory counts, and maintained compliance with company policies.
- Oversaw customer service, cash handling, and shift scheduling for efficiency.
- Recognized for leadership and ability to step in as Acting Store Manager when needed.
Personal Care Assistant
Rosie Mae Home Care
06.2019 - 05.2021
- Planned and prepared nutritious meals and snacks to meet dietary needs.
- Monitored vital signs, medication use, and reported variances to supervisors.
- Assisted clients with mobility, appointments, and companionship.
- Responded responsibly in emergencies, enhancing patient safety and quality of life.
Patient Service Rep
Mercy Hospital
09.2015 - 05.2019
- Managed patient check-in, insurance verification, and records updates.
- Handled multi-line phone system and scheduled follow-up appointments.
- Scanned documents into electronic health records and maintained patient files.
- Collected payments, balanced cash drawers, and ordered office supplies.
- Ensured smooth front-desk operations and provided administrative support.
Education
High School Diploma -
Paul Robeson High School
Chicago, IL01.2012
Skills
- Customer Service & Client Relations
- Staff Training & Leadership
- Workflow & Time Management
- Conflict Resolution & Problem-Solving
- Sales & Performance Optimization
- Inventory & Expense Management
- Administrative Support & Data Entry
- Microsoft Office & EHR Systems
Timeline
Store Manager
DTLR
01.2023 - Current
Assistant Store Manager
DTLR
06.2019 - 12.2022
Personal Care Assistant
Rosie Mae Home Care
06.2019 - 05.2021
Customer Service Supervisor
Whole Foods Market
09.2018 - 01.2023
Patient Service Rep
Mercy Hospital
09.2015 - 05.2019
High School Diploma -
Paul Robeson High School
Similar Profiles
Bennett ChinnBennett Chinn
Sales Associate at DTLRSales Associate at DTLR
Paul ChandlerPaul Chandler
Sales Associate at DTLRSales Associate at DTLR
Miles OudenMiles Ouden
Shoe Sales Associate at DTLRShoe Sales Associate at DTLR
Angelina NaseemAngelina Naseem
Sales Associate (Seasonal) at The Black TuxSales Associate (Seasonal) at The Black Tux
Erin RollagErin Rollag
Registered Nurse, Medical-Surgical Unit at Rush University Medical Center, RUMCRegistered Nurse, Medical-Surgical Unit at Rush University Medical Center, RUMC