Summary
Overview
Work History
Education
Skills
References
Timeline
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Jalen Calmese

Rantoul

Summary

Detail-oriented professional with experience in customer service and team collaboration. Skilled in communication and problem-solving, ensuring timely service requests and a safe environment. Committed to enhancing customer satisfaction through efficient workflow.

Overview

10
10
years of professional experience

Work History

TLE Service Writer

Walmart
Rantoul
09.2019 - 11.2025
  • Assisted customers with service inquiries and product recommendations.
  • Scheduled appointments and maintained service records for efficient workflow.
  • Communicated with technicians to ensure timely completion of service requests.
  • Processed payments from customers using cash, check, credit card, or other payment methods accepted by the shop.
  • Maintained cleanliness and organization of the service area for safety compliance.
  • Collaborated with team members to address customer concerns promptly.
  • Scanned items accurately for customer purchases at checkout.
  • Maintained cleanliness and organization of the checkout area and surrounding aisles.
  • Handled customer complaints professionally, resolving issues promptly and courteously.
  • Assisted in stocking shelves with merchandise.
  • Answered questions and inquiries per shift regarding products, prices, and availability.

Grocery Stocker

Walmart
Rantoul
10.2016 - 05.2017
  • Stocked shelves with grocery items to maximize customer availability.
  • Assisted customers in locating products throughout store.
  • Utilized pallet jacks for movement of heavy merchandise across store.
  • Rotated and faced product displays to enhance visual appeal.
  • Promptly cleaned spills using proper safety procedures and equipment.
  • Palletized merchandise to facilitate easy transfer to sales floor locations.
  • Organized backroom inventory for efficient product retrieval and stocking.

Cart Pusher/Janitor

Meijer
Champaign
05.2016 - 09.2016
  • Organized and collected shopping carts from parking areas to enhance accessibility.
  • Maintained cleanliness of cart storage areas and surrounding spaces for safety and efficiency.
  • Ensured adherence to safety protocols during cart handling to mitigate risks.
  • Responded promptly to customer inquiries regarding cart availability to improve service experience.
  • Maintained cart corrals, ensuring presence of all carts at all times.
  • Cleaned parking lots and sidewalks by picking up litter, removing snow, and treating ice for safety.
  • Executed sweeping, vacuuming, glass cleaning, and trash collection to uphold store standards.
  • Sustained cleanliness of floors and restrooms throughout shifts for optimal customer environment.

Education

High School Diploma -

Rantoul Township Highschool
Rantoul, IL
05-2016

Skills

  • Cart handling
  • Safety compliance
  • Customer service
  • Team collaboration
  • Pallet jack operation
  • Merchandise stocking
  • Cash handling
  • Heavy lifting

References

References available upon request.

Timeline

TLE Service Writer

Walmart
09.2019 - 11.2025

Grocery Stocker

Walmart
10.2016 - 05.2017

Cart Pusher/Janitor

Meijer
05.2016 - 09.2016

High School Diploma -

Rantoul Township Highschool

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Jalen Calmese