Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Jaleah Lynch

Bellwood

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Student Service Advisor

Western Illinois University
08.2022 - 05.2024
  • Maintained a safe living space for all student residents by enforcing university policies and reporting any violations in a timely manner.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Collaborated with fellow Residential Advisors to develop innovative programming aimed at promoting personal growth and development among residents.
  • Coordinated move-in day activities to ensure a smooth transition for incoming students, minimizing stressors associated with moving into a new living situation.
  • Coordinated tutoring services to provide struggling students with additional support in their coursework.

Team Member

International Sandwich Shop
08.2021 - 05.2022
  • Working with a team to take personal and large company orders.
  • Provide good customer service both in shop and out of shop doing deliveries.
  • Cleaning and organizing spaces.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing customer order quickly and accurately.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Shift Trainer

Shake Shack
07.2019 - 01.2022
  • Responsible for training other employees by teaching them how to work every food station and how to provide good customer service.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Work closely with the team lead to provide training to newly hired team members.
  • Direct customers to menus, and take orders.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Balance total of cash, credit/debit transactions in cash drawer.

Education

Bachelor of Arts - General Studies

Western Illinois University
Macomb, IL
05.2024

Skills

  • Thorough communication skills and hospitality
  • Three years of customer service and cash handling
  • Ability to adapt to various environments
  • Attention to Detail
  • Critical Thinking
  • Microsoft office

Volunteer Experience

COVID Vaccine Clinic, Macomb, IL, 12/2021, Present, Greeting patients and directing them towards correct waiting areas

Timeline

Student Service Advisor

Western Illinois University
08.2022 - 05.2024

Team Member

International Sandwich Shop
08.2021 - 05.2022

Shift Trainer

Shake Shack
07.2019 - 01.2022

Bachelor of Arts - General Studies

Western Illinois University

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Jaleah Lynch