Jala Smith
Matteson
Summary
Dedicated customer service professional with 8 years of experience in the following categories; administration, computer operations, inventory management, warehouse/delivery operations, childcare, and problem solving. Known for strong attention to detail, organizational skills, and a personable, team- oriented approach. Motivated to learn new systems and support patrons in a welcoming, well- organized environment. Seeking a role that values both collaborations and independent work. Quick learner with strong communication skills, a customer-first mindset, and the ability to adapt to new products and regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Returns Processor
Amazon
12.2023 - 06.2025
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
Delivery Driver
Amazon
06.2022 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Entrance Attendant
Moraine Valley FitRec
02.2021 - 09.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Home Childcare Provider
In Jala's Hands
01.2018 - 03.2023
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Developed engaging activities to help children learn and grow.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Enhanced child development by implementing age-appropriate educational activities and playtime.
- Provided transportation for children, from and to school.
Education
Bachelor of Arts - Criminal Justice
Roosevelt University
Chicago, IL12-2025
Skills
- Workplace safety
- Shipping and receiving
- Efficient organization
- Warehouse operations
- Customer service
- Team leadership
- Goal oriented
- Problem identification
- Creative solutions
Certification
CPR&BLS
Timeline
Returns Processor
Amazon
12.2023 - 06.2025
Delivery Driver
Amazon
06.2022 - 09.2024
Entrance Attendant
Moraine Valley FitRec
02.2021 - 09.2023
Home Childcare Provider
In Jala's Hands
01.2018 - 03.2023
Bachelor of Arts - Criminal Justice
Roosevelt University
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