Jakia Shines
Chicago
Summary
Proven team member at Blaze Pizza, adept in excellent communication and time management, significantly enhancing customer satisfaction and dining experience. Skilled in both active listening and rapid learning, effectively boosting team efficiency and performance. Achieved notable improvements in service delivery, contributing to a positive and secure environment across varied roles.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Blaze Pizza
08.2022 - Current
- Greeted customers, took orders, and ensured a positive dining experience by addressing customer needs promptly.
- Handled customer inquiries, resolved complaints, and provided information about menu items and promotions.
- Assisted with stocking and organizing inventory, ensuring that all ingredients were fresh and available
- Maintained a clean and organized work environment, adhering to health and safety regulations at all times.
Flex Officer
Allied Universal Security
11.2023 - 08.2024
- Conducted regular patrols of the premises, both on foot and via CCTV, to monitor for any suspicious activity, security breaches, or safety hazards.
- Managed and controlled access to the facility, checking identification, authorizing entry for visitors, and maintaining logs of all incoming and outgoing personnel.
- Responded promptly to alarms, emergencies, and security incidents, following established protocols to ensure the safety and security of the premises.
- Documented daily activities, observations, and any incidents in detailed reports, ensuring accurate and timely communication with supervisors and law enforcement when necessary.
Team Member
Chicago Bears Pro Shop
07.2022 - 01.2024
- Assisted customers in selecting products, offering recommendations and personalized service to enhance their shopping experience.
- Processed transactions quickly and accurately at the cash register, including handling cash, credit cards, and returns.
- Collaborated with team members to meet sales goals and exceed store performance targets.
- Resolved customer inquiries and issues, ensuring satisfaction and fostering repeat busines.
Education
Associate Degree in Nursing - Nursing
Malcolm X College
Chicago, IL05.2026
High School Diploma -
Dr. Martin Luther King Jr. Preparatory High School
Chicago, IL05.2023
Skills
- Excellent communication
- Time management
- Quick Learner
- Active Listener
Timeline
Flex Officer
Allied Universal Security
11.2023 - 08.2024
Restaurant Team Member
Blaze Pizza
08.2022 - Current
Team Member
Chicago Bears Pro Shop
07.2022 - 01.2024
Associate Degree in Nursing - Nursing
Malcolm X College
High School Diploma -
Dr. Martin Luther King Jr. Preparatory High School
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