Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jakayla Bell

Chicago

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CNA/PCT

Advent Health Central Texas
01.2025 - 07.2025
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Monitored glucose levels.
  • Collaborated with healthcare team to develop personalized care plans for patients.
  • Maintained accurate patient records in compliance with healthcare regulations.
  • Implemented infection control measures to enhance patient safety standards.

Inbound Call Center Representative/Data Entry Clerk

McKesson
08.2023 - 12.2024
  • Answered a high volume of inbound calls per shift to assist callers with refills and re-enrollment/enrollment inquires.
  • Inquired on specific topics to best help customers and resolve problems.
  • Provided customers with program information and assisted with enrollment process.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Assisted with Data Entry as needed
  • Maintained accurate records of customer data

Warehouse Associate

Amazon
08.2021 - 07.2023
  • Resolved customer complaints in a timely and professional manner
  • Utilized a Warehouse Management System (WMS) for efficient order picking and tracking
  • Collaborated with cross-functional teams to improve logistics operations and increase efficiency

Education

Associate of Science - Nursing

Central Texas College
05-2027

High School Diploma - undefined

West Aurora High School
05.2021

Skills

  • Customer Service
  • Monitoring Vital Signs
  • Time management
  • Patient care
  • Taking Blood Glucose
  • Compassion and empathy

Certification

  • CNA - Certified Nurse Assistant

Timeline

CNA/PCT

Advent Health Central Texas
01.2025 - 07.2025

Inbound Call Center Representative/Data Entry Clerk

McKesson
08.2023 - 12.2024

Warehouse Associate

Amazon
08.2021 - 07.2023

High School Diploma - undefined

West Aurora High School

Associate of Science - Nursing

Central Texas College
Jakayla Bell