JAKARRI MILES
Chicago
Summary
Results-oriented professional with robust experience in security and customer service at University of Illinois. Exhibits proficiency in emergency response and effective communication, prioritizing safety and satisfaction. Demonstrates capability in managing access control and transporting patients efficiently, optimizing operational effectiveness and enhancing patient comfort..
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard – Medical District
University of Illinois at Chicago
Chicago
12.2023 - 06.2025
- Greet and assist customers with entering the facility.
- Provide directions to customers and visitors.
- Manage full entry access control systems.
- Monitor security cameras for surveillance.
- Lock and unlock doors as necessary to maintain security.
- Monitored campus premises to ensure safety and security for students and staff.
Customer Service Representative
American Self-Storage
01.2021 - 12.2023
- Assisted customers with inquiries regarding storage unit availability and pricing.
- Managed phone calls, ensuring timely responses to service requests.
- Operated cashier duties, processing payments and transactions efficiently.
- Conducted data entry to maintain accurate records of transactions and customer interactions.
- Managed customer reservations and ensured accurate information entry into the system.
Hospital Transporter
University of Illinois
Chicago
05.2018 - 01.2021
- Transported patients to various departments within the hospital efficiently.
- Assisted medical staff in moving equipment and supplies as needed.
- Maintained cleanliness and organization of transport areas and equipment.
- Followed safety protocols while handling patients and transporting materials.
- Verified patient identification prior to transport services being provided.
- Communicated effectively with patients to ensure comfort during transport.
Education
High School Diploma -
Ombudsman High School
Chicago, IL07-2023
Skills
- Clear and concise communication
- Emergency response
- Safety compliance
- Microsoft Office proficiency
- Teamwork and collaboration
- Customer service excellence
- Problem analysis and resolution
- Task management efficiency
- Patient handling
- Patient verification
- Wheelchair assistance
- Call center procedures
References
Upon Request
Certification
- 20-Hour Basic Training Certification
- Permanent Employe RegCard
- CPR Certification
Timeline
Security Guard – Medical District
University of Illinois at Chicago
12.2023 - 06.2025
Customer Service Representative
American Self-Storage
01.2021 - 12.2023
Hospital Transporter
University of Illinois
05.2018 - 01.2021
High School Diploma -
Ombudsman High School