Jaime Teresi
Mundelein
Summary
Experienced Program Manager at CVS Health with a proven track record in enhancing operational efficiency and client engagement. Skilled in project management and effective communication, I excel at fostering collaboration and resolving complex issues, driving continuous improvement in team performance and client relationships. Passionate about delivering exceptional service and optimizing operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager
CVS Health
Mt. Prospect
12.2022 - Current
- Coordinated interdepartmental communications to enhance collaboration and operational efficiency.
- Analyzed program performance data to identify improvement opportunities.
- Managed relationships with external clients and business partners for strategic alignment.
- Generated reports and presentations for program reviews and status updates.
- Operated pharmacy software for efficient management of prescriptions and patient information.
- Collaborated with healthcare professionals to address medication-related issues effectively.
- Teamed with peers, technicians, and pharmacists to prioritize and fulfill orders.
- Resolved verification issues promptly through communication with insurance providers.
Practice Liaison Supervisor
CVS Health
Mt. Prospect
01.2020 - 12.2022
- Facilitated team and individual growth to achieve full potential.
- Streamlined PL processes through available tools and cross-department collaboration.
- Conducted audits and coaching to enhance team skills and accountability.
- Established professional relationships with team members for effective issue resolution.
- Mentored team members to promote continuous development.
- Created comprehensive training manuals for new Practice Liaisons and front-end pharmacy staff.
- Resolved escalated issues by leveraging communication and customer service expertise.
- Collaborated with multiple pharmacy departments, including Account Management, to address escalations.
Practice Liaison Team Lead
CVS Health
07.2012 - 01.2020
- Delivered high level of service to doctor offices to both maintain and extend relationships for future business opportunities.
- Managed and updated patient account information to keep records accurate and current.
- Provided leadership and direction for other employees on the team.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Mentored newly hired employees.
- Created training manuals for new Practice Liaison’s.
- Resolved high touch issues by working with others in the pharmacy.
- Acquired highly escalated accounts to de-escalate and obtain a positive relationship between doctor's offices and CVS.
Education
PTCB Certified Technician (CHPT) -
MRXI Pharmacy Technician Course
06.2011
Bachelor of Arts - Communications
Carthage College
12.2006
Skills
- Effective communication
- Client engagement
- Public speaking
- Microsoft Office proficiency
- Collaborative teamwork
- Project management
- Pharmacy software expertise
- Process optimization
- Customer relationship management
- Problem-solving skills
- Attention to detail
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician, 049.207256
Websites
Timeline
Program Manager
CVS Health
12.2022 - Current
Practice Liaison Supervisor
CVS Health
01.2020 - 12.2022
Practice Liaison Team Lead
CVS Health
07.2012 - 01.2020
PTCB Certified Technician (CHPT) -
MRXI Pharmacy Technician Course
Bachelor of Arts - Communications
Carthage College