Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jaime L. McGhee

Chicago

Summary

Over ten years of experience providing outstanding instructional leadership to youth of all ages. A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture. Expert in juggling multiple assignments and achieving on-time completion. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive and professional attitude and strong work ethic at all times. A clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives. Strong reading, math, and oral and written communication skills, with the ability to understand and carry out instructions. Strong computer experience with a working knowledge of Microsoft Office Suite, (including Word, Excel, PowerPoint, Access, and Outlook), SharePoint and Active-Net Database with the ability to type 50+ wpm.


Overview

20
20
years of professional experience

Work History

Patient Access Representative

Resilience Health– West Suburban Hospital
12.2023 - Current
  • Receive and relay internal and external calls and provide general information according to protocol.
  • Maintain desk directories, on-call list, reference guides and other associated reference materials
  • Operate beeper and paging system to contact personnel and code team
  • Communicate codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Bank Operations Training Partner/ Remittance Processor

Adecco Staffing
06.2016 - 09.2017
  • Facilitated training classes consisting of three to fifteen newly hired employees.
  • Equipped new hires with the knowledge, practical skills and motivation to successfully complete required duties.
  • Reviewed the work processed to ensure accuracy and quality was that of company expectations and standards.
  • Verified negotiability of monetary instruments for company specific instructions and procedures and completed applications according to company policies and guidelines required by state and federal regulations.
  • Accurately processed customer transactions including: deposits, withdrawals, and loan payments; transfer amounts from customer accounts as directed
  • Performed multiple tasks including typing, filing, data entry, faxing, copying, and answering phones.
  • Prepared batches of work by extracting checks and remittances from envelopes
  • Re-associated check images to corresponding material while validating quality of images
  • Balanced/reconciled electronic and paper documentation
  • Ensured that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices
  • Demonstrated proficiency in all complexities, processing modes and department equipment

Year Round Recreational Leader

Chicago Park District
06.2005 - 09.2015
  • Assessed the recreation requirements of the community.
  • Planned and conducted recreational activities for community members of all ages.
  • Prepared facility (fields, rooms, etc.) for planned events.
  • Ensured facility was maintained and safe procedures were followed.
  • Advertised upcoming events.
  • Monitored recreational events.
  • Ordered and maintained sporting and recreational equipment and supplies (i.e., balls, bats, exercise equipment, board games, arts and craft materials, etc.)
  • Maintained a computerized inventory of all equipment and supplies.
  • Performed clerical duties. Answered inquiries on upcoming events. Registered participants.
  • Trained staff to conduct events and safety procedures.
  • Completed reports for injury, accidents and other incidents.
  • Handled all word processing and typing.
  • Collected and entered data pertaining to all park patrons and employees.
  • Accessed funding, prepared funding proposals, and recreational program budgets.
  • Prepared daily and weekly financial and program reports.
  • Researched and configured a voice mail answering system for more efficiency in communication between the Park Supervisor and customers.

Data Entry Specialist

Andres Medical Billing
01.2014 - 08.2014
  • Compiled, sorted and verified the accuracy of data before it was entered.
  • Met job-specific standards and production rates for data entry
  • Contacted customers to resolve any issues with their source data
  • Located and corrected data entry errors, or reported them to the supervisors.
  • Ensured insurance claims were entered and submitted within 48 hours of receipt.
  • Accurately applied payments to patient accounts.
  • Ensured the accuracy of insurance claims. Verified the correct International Classification of Diseases, 9th revision (ICD-9) codes, Current Procedural Terminology (CPT) codes, and Healthcare Common Procedure Coding System (HCPCS) codes for a variety of specialties.
  • Sent secondary claims upon processing of primary insurance.
  • Ensured office practices were in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.

Education

Associate of Science - Health Information Management

Ultimate Medical Academy
Clearwater, FL
02-2026

Skills

  • Patient check-in
  • Registration management
  • Patient identity verification
  • Admitting coordination
  • Quality assurance
  • Appointment scheduling
  • Call screening
  • Regulatory compliance
  • Verbal and written communication
  • Records maintenance
  • Electronic health records
  • Policy understanding
  • Customer service

Affiliations

Volunteered for Paderewski Elementary School, Hearst Elementary School, Fuller Elementary School, Donoghue Charter School, Curie High School, John F. Kennedy High School, Malcolm X. College, and Universal Missionary Baptist Church.

Timeline

Patient Access Representative

Resilience Health– West Suburban Hospital
12.2023 - Current

Bank Operations Training Partner/ Remittance Processor

Adecco Staffing
06.2016 - 09.2017

Data Entry Specialist

Andres Medical Billing
01.2014 - 08.2014

Year Round Recreational Leader

Chicago Park District
06.2005 - 09.2015

Associate of Science - Health Information Management

Ultimate Medical Academy

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Jaime L. McGhee