Jaime Emm

Sheridan

Summary

Detail-oriented professional with extensive experience in healthcare administration. Skilled in conflict resolution and data entry, successfully improving patient intake processes and compliance with HIPAA regulations to ensure confidentiality and operational excellence. Confident in fast paced, high pressure situation.

Overview

years of professional experience

Work History

Patient Service Representative / Secretary

Morris Hospital And Healthcare Centers

Morris, IL

09.2020 - 04.2026

Managed patient scheduling and appointment confirmations to enhance operational efficiency.
Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
Collaborated with medical staff to streamline patient intake processes and improve workflow.
Educated patients on insurance benefits, eligibility, and financial responsibilities effectively.
Maintained accurate patient records in electronic health record systems for compliance and accessibility.
Trained new team members on policies, procedures, and software systems to ensure smooth transitions.
Implemented process improvements that reduced wait times and enhanced patient satisfaction ratings.
Led initiatives for quality assurance, ensuring adherence to healthcare regulations and standards consistently.
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Managed patient registration process, confirming data accuracy and completeness.
Used meditech to schedule appointments.
Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Handled customer service inquiries in person, via telephone.
Assisted patients in filling out check-in and payment paperwork.
Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Entered patient demographic and insurance data into electronic medical record system.
Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Built and maintained positive working relationships with patients and staff.
Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Stayed calm under pressure to and successfully dealt with difficult situations.
Answered incoming calls, scheduled appointments and filed medical records.
Trained new staff on filing, phone etiquette and other office duties.

Emergency Room Technician

OSF St. Elizabeth Medical Center

Streator, IL

12.2005 - 09.2020

Assisted medical staff in triaging patients, ensuring timely care delivery.
Maintained patient records using electronic health record systems for accuracy and compliance.
Prepared and operated medical equipment, facilitating efficient emergency procedures.
Monitored vital signs, alerting healthcare providers to critical changes in patient conditions.
Trained new technicians on emergency response procedures and hospital protocols, promoting safety standards.
Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
Assisted with resuscitation, CPR, and emergency airway procedures.
Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Measured and fit crutches and canes, instructing patients on proper use of support devices.
Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
Safely transported patients by wheelchair, stretcher, or bed to other units.
Quickly responded to codes and cardiac monitor alarms.
Carried out phlebotomy procedures and watched for adverse reactions.
Continuously monitored patients and reported changes to head nurses and physicians.
Maintained clean and sanitary environment in emergency department to meet hygiene measures.
Facilitated transfer of patients throughout medical facility and between departments.
Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.

Education

No Degree - Emergency Medicine

Joliet Junior College

Joliet, IL

09.2005

Skills

Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Medical terminology
Patient greeting
Office administration
Data entry proficiency
Document filing
Conflict resolution
Reception management
Patient education
Directing callers
Bookkeeping support
Medicaid
Interpreting physician orders
Electronic health records

Phone etiquette
Healthcare industry
Recording histories
Front desk supervision
Medical filing
Appointment reminders
Financial needs determination
Typing 60 wpm
Appointment confirmation
Check-in coordination
Phone and email etiquette
Problem-solving
Multitasking and organization
Money handling
Patient check-in
Information collection
Registration management
EMR
Attention to detail
Registration and scheduling
Punctual and hardworking

Timeline