Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Chapman

Beardstown

Summary

Dynamic General Manager with a proven track record at CherryRiad Media, excelling in leadership and operations management. Cultivated strong client relationships, enhancing retention rates through effective problem resolution. Recognized for developing strategies that boosted sales and profitability while fostering a positive team environment. Skilled in relationship building and administrative processes.

Overview

21
21
years of professional experience

Work History

General Manager

CherryRiad Media
11.2020 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Payroll Specialist

JBS
01.2019 - 04.2020
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Maintained strict confidentiality of all payroll information and records.

Asst HR Manager

JBS
12.2017 - 01.2019
  • Promoted continuous learning opportunities by coordinating professional development workshops for staff members.
  • Implemented HR policies and procedures that complied with legal requirements while supporting organizational objectives.
  • Assisted in conducting internal investigations related to harassment or discrimination claims, ensuring proper resolution according to established guidelines.
  • Improved employee satisfaction by streamlining the onboarding process for new hires.
  • Served as a liaison between employees and management, addressing concerns and resolving conflicts promptly.
  • Provided coaching services for managers seeking guidance on leadership techniques or employee relations issues.
  • Participated in hiring panels, providing valuable insights into candidate selection based on skills, qualifications, and cultural fit assessments.
  • Coordinated employee benefits administration, ensuring accuracy and timely distribution of information to staff members.
  • Facilitated performance review processes, providing constructive feedback and assisting employees in setting attainable goals for professional growth.
  • Assisted in the development of comprehensive training programs, leading to higher employee skill levels and job satisfaction.
  • Maintained accurate records of personnel data, ensuring compliance with federal and state regulations.

Benifits Coordinatior

JBS
10.2016 - 12.2017
  • Directed and controlled various benefit programs, including 401K, medical, dental, and vision packages.
  • Resolved issues and inquires from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • explained benefits to plan participants in easy to understand terms to educate each on available options.
  • Improved communications with union by meeting daily to resolve issues.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Accounts Payable Clerk

JBS
07.2013 - 10.2016
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Evaluated financial records to detect errors and discrepancies.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.

Billing/Shipping Clerk

JBS
07.2004 - 10.2016
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

High School Diploma -

Beardstown High School
Beardstown, IL
05-1995

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Staff management
  • Relationship building
  • Administrative skills

Timeline

General Manager

CherryRiad Media
11.2020 - Current

Payroll Specialist

JBS
01.2019 - 04.2020

Asst HR Manager

JBS
12.2017 - 01.2019

Benifits Coordinatior

JBS
10.2016 - 12.2017

Accounts Payable Clerk

JBS
07.2013 - 10.2016

Billing/Shipping Clerk

JBS
07.2004 - 10.2016

High School Diploma -

Beardstown High School

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Jaime Chapman