Jailenne Crespo
Chicago
Summary
Compassionate professional skilled in youth development, case management, and community outreach. Expertise in trauma-informed care, crisis intervention, mentorship, and violence prevention enhances support for youth and families. Bilingual strengths-based approach with strong leadership, organizational, and communication skills drives empowerment and growth in communities.
Overview
12
12
years of professional experience
Work History
Youth Development Coach – Shero Program (Violence Prevention Services)
UCAN
Chicago, IL
06.2025 - Current
- Guided young women through mentorship programs to build confidence and resilience. and support young women ages 18–26 identified as high-risk for gun violence.
- Conduct weekly in-person case management meetings, managing caseload of 20 participants to ensure personalized support.
- Provide crisis intervention and emotional support, advocating for participants in community, home, and hospital settings to facilitate access to necessary resources.
- Utilize trauma-informed and positive youth development frameworks to promote healing and empowerment.
- Assist participants in setting and achieving educational, employment, and personal goals.
- Coordinate and lead workshops on conflict resolution, leadership, and life skills, empowering young women with essential tools for personal development.
- Maintain accurate case notes and collaborate with community partners for referrals and resources.
Direct Support Professional (DSP)
Misericordia Home
Chicago, IL
01.2024 - 05.2025
- Implemented individualized care and behavioral support plans to promote independence and well-being.
- Delivered daily living support to individuals with developmental disabilities, enhancing hygiene, feeding, and mobility.
- Facilitated community integration and recreational activities, fostering social connections and engagement.
- Maintained safety and organization, creating a supportive and positive residential environment.
- Transported and accompanied clients to appointments and activities, maintaining clear communication with families and staff.
Outreach Intervention Specialist
Youth Safety Violence Prevention Program (YSVP), McCormick YMCA
Chicago, IL
11.2022 - 12.2024
- Delivered advocacy, crisis response, and case management services, ensuring youth received necessary resources and support.
- Engaged youth with trauma histories through targeted outreach and referral strategies, fostering trust and connection.
- Established mentor relationships through home visits and community engagement, enhancing support networks for youth.
- Facilitated peace circles and youth-led community projects.
- Maintained detailed case notes and submitted program reports.
Counselor/Advocate
Connections for Abused Women and Their Children (CAWC)
Chicago, IL
01.2021 - 07.2021
- Counseled and advocated for survivors of domestic violence, empowering them to navigate recovery.
- Managed crisis calls and shelter intakes, ensuring timely support during emergencies.
- Coordinated with community services to connect clients with essential resources.
- Maintained accurate and confidential documentation.
Lifeguard (Year-Round & Seasonal)
McCormick YMCA / Chicago Park District
Chicago, IL
01.2015 - 01.2021
- Instructed swim lessons for children and adults to promote water safety and swimming skills.
- Monitored aquatic areas to ensure safety and enforce compliance with rules.
- Provided emergency care and first aid to individuals in need.
Education
High School Diploma -
Roberto Clemente Community Academy
Chicago, IL01-2016
Wilbur Wright College
Chicago, ILSkills
- Strong written and verbal communication
- Microsoft Office proficient
- Detail-oriented and organized
- Youth mentorship
- Crisis management
- Trauma-informed and strengths-based approach
- Teamwork skills
- Goal-oriented
Languages
Spanish
Native or Bilingual
Timeline
Youth Development Coach – Shero Program (Violence Prevention Services)
UCAN
06.2025 - Current
Direct Support Professional (DSP)
Misericordia Home
01.2024 - 05.2025
Outreach Intervention Specialist
Youth Safety Violence Prevention Program (YSVP), McCormick YMCA
11.2022 - 12.2024
Counselor/Advocate
Connections for Abused Women and Their Children (CAWC)
01.2021 - 07.2021
Lifeguard (Year-Round & Seasonal)
McCormick YMCA / Chicago Park District
01.2015 - 01.2021
High School Diploma -
Roberto Clemente Community Academy
Wilbur Wright College