Jaileen Rodriguez
Chicago
Summary
Dependable professional with extensive experience in cash handling and customer service. Recognized for strong time management and adaptability, contributing to both operational efficiency and customer satisfaction.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at communication with dedication to efficiency and accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
Chicago, IL
05.2019 - Current
- Supervised daily cash operations, ensuring accurate transactions and compliance with company policies.
- Trained and mentored junior cashiers on register procedures and customer service best practices.
- Implemented process improvements that enhanced checkout efficiency and reduced customer wait times.
- Analyzed cash handling discrepancies to identify trends and develop corrective actions.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Education
Associate of Applied Science - Respiratory
Malcolm X
Chicago, IL05-2027
High School Diploma -
DePaul College Prep
Chicago, IL05-2019
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Adaptability and dependability
- Customer service management
- Punctuality
- Hospitality and accommodation
- Multitasking and organization
- Attention to detail
- Hard-working
Certification
BLS certification
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Home Depot
05.2019 - Current
Associate of Applied Science - Respiratory
Malcolm X
High School Diploma -
DePaul College Prep