Jaiden Smith
Champaign
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Hostess
Aspen tap house
Champaign, IL
05.2022 - Current
- Worked as a hostess and carryout for a year before moving up to working as a server.
- As a hostess I would greet people, seat them and clean tables in a timely and polite manner. Along with this I would take care of the carryout orders, by putting them in the system or packing them in the kitchen.
- As a server I take tables orders while being kind and friendly, while trying my best to bring a positive dining experience.
- Trained new servers on established procedures and best practices for optimal service delivery.
- I have resolved customer complaints efficiently, enhancing their experience and likeliness to return
Crew Member
Insomnia Cookies
Champaign, IL
11.2021 - 04.2022
- I would bake cookies fresh each shift or be up front to greet guests in a timely and appropriate manner. I would have to multi-task, watching the oven and helping guests few times. I also had to scoop ice cream and ensure all items were ready for delivery.
Crew Member
Dunkin' Donuts
Champaign, IL
09.2021 - 11.2021
- I work in multiple areas. I make different types of coffees, with and without espresso. I also scoop ice cream cones along with making milkshakes. When I'm not doing that I either work in the window, or on the cash register.
Education
No Degree - Paramedicine
Parkland College
Champaign, IL02-2028
High school diploma - undefined
Champaign Central High School
Champaign, IL05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
- Performance improvement
- Customer feedback management
- Positive guest interactions
Certification
- Food Handler's Certification
- Bassets Certification
- BLS/CPR Certification
- NREMT License
- Illinois State EMT License
Timeline
Server/Hostess
Aspen tap house
05.2022 - Current
Crew Member
Insomnia Cookies
11.2021 - 04.2022
Crew Member
Dunkin' Donuts
09.2021 - 11.2021
High school diploma - undefined
Champaign Central High School
No Degree - Paramedicine
Parkland College
Additional Information
Authorized to work in the US for any employer