JAGODA (BERRY) CHORAZY
Crystal Lake
Summary
Energetic, self-motivated, and compassionate leader with a proven track record of developing high-performing teams in complex, fast-paced healthcare environments. Passionate about delivering exceptional patient experiences by fostering engaged, motivated staff through focused development and team empowerment. Recognized consistently for being dependable, approachable, and results-driven, with a strong ability to enhance team efficiency, productivity, and collaboration. Seeking a challenging leadership role where my skills and experience can contribute to organizational growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
Advocate Health
Oak Brook
05.2023 - Current
- Managed daily operations for a team of 4 supervisors and more than 70 direct reports.
- Responsible for teams focused on handling Primary Care, Specialty and Paging teams.
- Partnered and collaborated with various stake holders including but not limited to Education, Workforce, Technology, Quality, Site Relations, HR, IT, Risk Management.
- Mentored and assisted with career development of teammates and supervisors.
- Partnered with peer leaders on various workflow streamlining initiatives.
- Build strong relationships with Medical Group leaders and provider.
- Overachieved all aspects of teammate engagement survey above standard Advocate and Healthcare Benchmarks.
- Managed projects including co leading numerous new integrations simultaneously while exceeding expectations in basic role responsibilities.
- Maintained, calculated, and verified employee payroll data using Symplr system.
- Conducted HR responsibilities for team members including staffing forecast trends, interviewing, hiring, promoting, performance evaluations, professional development, coaching, corrective actions, and separations.
- Participated in Retention strategies that lead to significant attrition decrease.
Operations Manager
AMITA Health
Lisle
12.2016 - 09.2019
- Successfully handled administrative details and routine day to day issues without direct supervision.
- Demonstrated excellent interpersonal communication skills enabling effective communication at all levels of the enterprise.
- Led a three-business line (Primary Care, Behavioral Health, Marketing) team of more than 70 direct reports and 5 supervisors with a change and growth mindset.
- Processed incoming requests from customers ensuring issues were being resolved both promptly and thoroughly.
- Identified and evaluated opportunities to drive process improvement that positively impacted customer’s experience and overall satisfaction.
- Contributed to a successful contact center implementation and onboarding of multiple medical sites through effective planning and organizational leadership.
- Acted as a liaison between contact center, medical group leaders, and physicians.
- Oversaw targeted selection interviewing committee, provisioning, training, and development.
- Utilized emotional intelligence to increase employee engagement.
- Decreased employee attrition with coaching, delegating, and employee recognition.
- Handled employee training and utilization of HRO (High Reliability Organization) Principles.
- Managed upkeep and accuracy of the scheduling Knowledge Base workflows.
- Ensured company regulatory compliance with HIPPA, OSHA, labor laws, federal, state, and local regulations were met.
- Consolidated and presented weekly statistical data for call volumes, abandonment rate, and service level.
- Maintained, calculated, and verified employee payroll data using Kronos system.
- Conducted HR responsibilities for team members including interviewing, hiring, promoting, performance evaluations, professional development, coaching, corrective actions, and separations.
Education
Bachelor of Business Administration - Business Management
Roosevelt University
Schaumburg, IL05.2017
Skills
- Healthcare EMR systems: EPIC, Athena Health, Greenway, Cerner, Enable Healthcare
- Microsoft Office proficiency
- Workday expertise
- QuickBooks knowledge
- Genesys iCloud knowledge
- SharePoint utilization
- Kronos experience
- Symplr application
- Medallia insights
- Project management skills
- Workflow optimization techniques
- Process improvement strategies
- Team building initiatives
- Customer service excellence
- Mentorship capabilities
- Stakeholder collaboration
- Data analysis proficiency
- Performance evaluation methods
- Change management practices
- Conflict resolution skills
- Strategic planning abilities
- Employee relations and conflict resolution strategies
- Troubleshooting and problem-solving skills
- Workforce management expertise
Languages
Polish
Native/ Bilingual
Timeline
Operations Manager
Advocate Health
05.2023 - Current
Operations Manager
AMITA Health
12.2016 - 09.2019
Bachelor of Business Administration - Business Management
Roosevelt University
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