JAGADEESH KUMAR GORLA
Chicago
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills Seasoned Operations Manager with 7+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Securities Ops
Wells Fargo
08.2020 - 04.2022
- Leveraged advanced Excel, VBA, and Tableau to automate and optimize 45+ reports and daily dashboards, reducing workload by 15% across 5+ teams and saving approximately 7 FTE worth of workload.
- Developed and implemented dynamic dashboards, monthly metrics presentations, and automated tracking templates, significantly improving data tracking, reporting efficiency, and team performance evaluation.
- Spearheaded the creation of automated tools for the International Settlements team and Asia Risk Dashboard, enhancing report accuracy and operational efficiency.
- Conducted comprehensive Excel and data analysis training for managers and department heads, boosting organizational capacity in data handling and analysis.
- Received recognition from Onshore partners and Offshore Managers for outstanding contributions to project management, process optimization, and team support.
Business Analyst
FIrstsource solutions
07.2016 - 04.2019
- Enhanced operational efficiency and SLA compliance through strategic data analysis, leveraging advanced Excel, VBA, and SQL to automate processes and optimize data and process models.
- Led initiatives to reduce Average Handling Time (AHT) and error rates, employing advanced analytics and automated reporting systems, resulting in improved service quality and client satisfaction.
- Developed, optimized, and maintained financial models, forecasts, and automated reporting systems with a strong emphasis on SQL for database management, significantly improving data accuracy and efficiency.
- Fostered data integrity and streamlined reporting processes in collaboration with operational managers, utilizing SQL for data reconciliation and executing comprehensive variance analyses for actionable insights.
- Drove continuous process improvements, including the application of KANO Analysis for business optimization and the creation of job aids, enhancing productivity and efficiency across teams.
- Gained client appreciation and an Applause card for innovative time-saving methods and significant contributions to business efficiency, underpinned by expertise in Excel, VBA, and SQL.
Freelancing Experience
Data Analyst & Process Improvement
04.2014 - 05.2020
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Education
Masters in Information Technology - Data Analytics
Illinois Institute of Technology
Chicago, IL12.2023
Skills
- Microsoft Visio
- Business Performance Analysis
- Python Programming
- Data Mapping
- Use Cases
- Activity Diagram
- Power BI,
- Microsoft Office (Word, PowerPoint, Excel, Outlook), MS Office 10, 13 and 16,
- Tableau
- Executive-Level Presentations
- Git
- Data and Analytics
- Data Visualization and Presentations
- Data Mining
- Database Programming and SQL
Certification
- Six Sigma Black Belt Certified
- PGDCA
- Hardware And Networking
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Securities Ops
Wells Fargo
08.2020 - 04.2022
Business Analyst
FIrstsource solutions
07.2016 - 04.2019
Freelancing Experience
Data Analyst & Process Improvement
04.2014 - 05.2020
Masters in Information Technology - Data Analytics
Illinois Institute of Technology
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