Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jafari Shemwell

Joliet

Summary

Increasing Value Through Data Management and Analytics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SOC Specialist

Walgreens Corporation
10.2022 - Current
  • Respond to alarms received for burglary, fire, and safety resulting in over 1500 alarms taken per month
  • Respond to emergencies reported to the SOC through inbound phone calls, emails, and social media including: Following established procedures to determine the severity of incident, providing instruction and support, preparing detailed documentation of events and action, escalations and notification of applicable resources to assist in recovery efforts (internal resources, service providers, etc.) and continual follow-up to ensure timely recovery efforts
  • Monitors all types of threats and risks to company assets, people, and brand
  • Identifies and mitigates these risks through continuous monitoring of news, social media, and other sources of intelligence to determine the potential operational impact of social unrest, weather events, natural disasters, infrastructure issues, and road closers
  • Creates summary of threats and recommends proactive solutions including documenting and escalating risks to company leadership
  • Operates within the National Fire Protection Association guidelines and within UL Certification policy and facility guidelines to enable the Security Operations Center to pass the required annual UL inspection.

Laborer

Ban Dan Construction
12.2014 - Current
  • Accelerated as a general laborer assisting with heavy construction projects, construction machines, and tools
  • Collaborated to assist with determining proper reporting to expose areas of inefficiencies which led to an increase of 10% in operational efficiency
  • Administered innovative thinking and a business intelligence mindset that led to increased production of 25%
  • Executed the creation of spreadsheets to track business finances via excel which increased performance by 25%
  • Utilized a detail-oriented mindset which led to proper timekeeping.

Customer Service Representative

World's Finest Chocolate
04.2019 - 01.2020
  • Greeted and received customers in a welcoming manner
  • Displayed effective communication skills while positioned as a customer service agent by helping customers select products, driving sales and engagement
  • Evaluated sales data to influence marketing strategies and increased sales opportunities by 20%
  • Accomplished effective suggestive selling and sharing of product knowledge increasing sales by 20%
  • Documented sales by creating and updating customer profile records via excel & Salesforce
  • Managed financial transactions, processed payments by totaling purchases, processing checks, cash, and other credit and debit cards
  • Facilitated updating and maintaining inventory records monthly, including updates of merchandise during monthly inventory or audits.

Education

AA -

Heartland Community College
Normal, IL

Data Analytics Business Intelligence -

Full Stack Academy at University Illinois Chicago
Chicago, IL

Skills

  • Security Operations
  • Tableau
  • Python
  • Data Visualization
  • SQL
  • Excel
  • AWS
  • Microsoft Office
  • Security Monitoring
  • Threat Intelligence
  • Intrusion Detection
  • Log Analysis
  • Incident Response
  • Situational Awareness
  • Cybersecurity
  • Honest and Dependable
  • Adaptable and Flexible
  • Security procedures knowledge

Certification

  • Certified Data Analyst

Timeline

SOC Specialist

Walgreens Corporation
10.2022 - Current

Customer Service Representative

World's Finest Chocolate
04.2019 - 01.2020

Laborer

Ban Dan Construction
12.2014 - Current

AA -

Heartland Community College

Data Analytics Business Intelligence -

Full Stack Academy at University Illinois Chicago

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Jafari Shemwell