Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jaelynn Brown

Chicago,IL

Summary

Dedicated customer service professional with 9 years of experience excelling in active listening, problem-solving, and conflict resolution. Exceptional communication and adaptability skills lead to high customer satisfaction and loyalty. Committed to optimizing customer interactions and enhancing service reliability through attention to detail and strategic improvements. Possesses versatile skills in project management, collaboration, and problem-solving. Recognized for adaptability and proactive approach in delivering effective solutions. Known for reliability, adaptability, and swift capacity to learn and apply new skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Committed to driving team success and contributing to organizational growth.

Overview

11
11
years of professional experience

Work History

Project Coordinator

CDW
01.2025 - Current
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Created job files for each project and maintained current data in each file.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Responded to requests for information on materials to inquiring parties.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Photocopied, distributed and emailed documents to project managers.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

SUPPLY CLERK

United States Army
01.2019 - Current
  • Manage warehouse inventory, ensuring accuracy and compliance.
  • Streamline supply chain processes, reducing stock errors.
  • Conduct audits, implement corrective actions for compliance.
  • Streamlined logistics processes, boosting operational efficiency and minimizing delays in supply chain operations.
  • Led cross-functional teams to enhance warehouse safety protocols, achieving compliance with national safety standards.
  • Analyzed inventory trends to forecast demand accurately, preventing overstock and reducing waste in supply management.
  • Revamped data tracking systems, resulting in improved accuracy of inventory records and informed decision-making in resource allocation.
  • Optimized inventory control systems, ensuring seamless operations and contributing to a significant reduction in supply chain disruptions.
  • Boosted productivity by maintaining weapons and materials for 50 team members.

CONSTRUCTION WORKER

A&B development
01.2015 - Current
  • Operate heavy machinery efficiently, ensuring project timelines are met.
  • Utilize hand and power tools to complete construction tasks with precision.
  • Interpret blueprints accurately, contributing to successful project execution.
  • Collaborate effectively with team, maintaining safety standards on-site.
  • Adapt to fast-paced environments, ensuring smooth workflow and safety compliance.
  • Led equipment maintenance initiatives, enhancing operational efficiency and reducing downtime through proactive problem-solving.
  • Facilitated team coordination to meet project deadlines, ensuring high-quality outcomes and adherence to safety standards.
  • Managed site logistics, optimizing resource allocation and streamlining workflow for consistent project success.
  • Implemented strategic improvements in tool usage, boosting productivity and minimizing resource waste on-site.
  • Conducted precise inspections of construction plans, ensuring accuracy and compliance with regulatory standards.
  • Pioneered new safety protocols, reducing incidents and enhancing team well-being on construction sites.

CUSTOMER SERVICE

Dial America
04.2021 - 06.2023
  • Resolved customer issues, enhancing satisfaction and loyalty.
  • Handled escalated complaints, achieving effective solutions.
  • Communicated empathetically, boosting customer contentment.
  • Worked with teams to ensure swift, accurate issue resolution.
  • Enhanced team efficiency by offering support and guidance, fostering a collaborative environment in customer service operations.
  • Streamlined customer service processes, achieving faster response times and elevating service quality.
  • Proactively engaged with customers, turning challenging situations into positive experiences, boosting customer loyalty.
  • Analyzed customer feedback data to identify trends, contributing to the development of targeted service improvement strategies.
  • Ensured accuracy in customer records and communication, reducing errors and enhancing service reliability.
  • Led initiatives to optimize customer interaction, resulting in measurable improvements in satisfaction and retention rates.
  • Provided friendly, helpful customer service to over 80 customers daily.

REPAIR TECHNICIAN

Sysmex
01.2021 - 01.2022
  • Diagnosed hardware/software issues, ensuring swift resolutions and high client satisfaction.
  • Collaborated with clients, addressing concerns to enhance service quality and support.
  • Applied technical skills to troubleshoot complex problems, reducing repair time significantly.
  • Streamlined repair processes, enhancing service efficiency and fostering strong client relationships through clear communication.
  • Led technical workshops for team knowledge enhancement, boosting repair accuracy and customer trust in our services.
  • Partnered with cross-functional teams to improve diagnostic tools, reducing troubleshooting time and increasing customer satisfaction.
  • Analyzed recurring issues, developing preventive strategies that minimized downtime and improved client equipment reliability.
  • Exceeded service targets by optimizing repair techniques, ensuring swift issue resolution and elevating client service standards.
  • Evaluated system performance, implementing enhancements that optimized operational efficiency and reduced client downtime.

Education

High School Degree -

Oak Park and River Forest High School
Oak Park, IL
05.2018

Skills

  • Budget coordination
  • Performance monitoring
  • Specification detailing
  • Schedule management
  • Customer service
  • Technical analysis
  • Critical thinking
  • Strategic direction
  • Flexible and adaptable
  • Team coordination
  • Continuous improvement
  • Documentation management
  • Relationship building
  • Project coordination
  • Technical support
  • Good judgment
  • Detail-oriented
  • Workload management
  • Decision-making
  • Verbal and written communication
  • Time management
  • Problem-solving
  • Attention to detail

LANGUAGES

English (Native)

Timeline

Project Coordinator

CDW
01.2025 - Current

CUSTOMER SERVICE

Dial America
04.2021 - 06.2023

REPAIR TECHNICIAN

Sysmex
01.2021 - 01.2022

SUPPLY CLERK

United States Army
01.2019 - Current

CONSTRUCTION WORKER

A&B development
01.2015 - Current

High School Degree -

Oak Park and River Forest High School

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Jaelynn Brown