Jaelyn Estock
Danville
Summary
Customer-focused leader with expertise in team management and service enhancement. Skilled in active listening and conflict resolution to elevate service quality and operational efficiency. Proven ability to implement training and engagement strategies that drive performance and foster a positive work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
County Market Grocery Store
Danville
08.2024 - Current
- Managed customer inquiries to ensure prompt and effective assistance.
- Resolved customer complaints through active listening and effective problem-solving to restore customer confidence.
- Coordinated daily operations to maintain store efficiency and service quality.
- Monitored staff performance to uphold service standards and enhance customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Management Trainee
Mcdonalds, PDI FOODS
Oakwood
02.2022 - 08.2024
- Supported team members in delivering customer service and resolving issues to enhance customer satisfaction.
- Trained new employees on company policies and operational procedures effectively.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Studied company processes and procedures to understand employee roles.
- Assisted in daily operations and ensured cleanliness in food preparation areas to support food safety standards.
- Performed administrative tasks including data entry, filing, and document preparation to streamline office processes.
Education
Bachelor of Science - Clinical Psychology
Danville Area Community College
Danville, IL05-2028
High School Diploma -
Oakwood High School
Oakwood, IL05-2026
Skills
- Customer service
- Team collaboration
- Training and coaching
- Conflict resolution
- Active listening
- Skilled multitasker
- Research methods
Timeline
Customer Service Manager
County Market Grocery Store
08.2024 - Current
Management Trainee
Mcdonalds, PDI FOODS
02.2022 - 08.2024
Bachelor of Science - Clinical Psychology
Danville Area Community College
High School Diploma -
Oakwood High School