Jae Alderson
Wheaton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
6
6
years of professional experience
Work History
Community Mental Health Intern
Thresholds
08.2025 - Current
- Assisting with client outreach in diverse community settings who will benefit from mental health services.
- Building rapport with clients and providing resource management alongside Bridge Northeast team.
- Supporting case management activities through organizing and documenting client information, appointments, and service plans.
- Attending team meetings weekly to discuss client progress, program strategies and coordination of care.
- Preparing materials, presentations, and outreach kits.
- Shadowing case managers, therapists, and outreach workers to gain a deeper understanding of their roles and intervention for clients with diverse mental health needs.
Waitress
Tuccis Italian Family Restaurant
05.2025 - 08.2025
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to facilitate smooth service and accurate order fulfillment.
- Trained new team members on restaurant policies and service standards.
- Developed menu knowledge to offer personalized recommendations to guests.
Clinical Social Work Intern
Clove Alliance
05.2025 - 08.2025
- Answering crisis calls on the 24/7 hotline for victims of sexual harm, providing information and empathy to those in distress.
- On-site medical advocacy at local hospital as a next step for hotline victims.
- Participation in 40-hour Sexual Assault Crisis Intervention training.
- Accompanying social work staff to court hearings and shadowing case advocacy matters.
- Researching sexual assault remediation protocol and renewing several presentations for Community Engagement team.
- Assisting at agency events and hosting informational booths at local fairs (including brainstorm/advocacy prep work).
Unit Leader (Middle Manager)
HoneyRock Center for Leadership and Development
05.2024 - 08.2024
- Planned and facilitated pre-camp trainings for eight counselors in my unit regarding wilderness skills, small-group leadership, cabin culture, spiritual development, and logistical planning for on-camp functions and off-camp, week-long wilderness trips.
- Led large group activities for early high school students alongside a co-unit leader ranging from testimonials, small group bonding, and large-group transitional ceremonies.
- Met with each junior employee in my unit consistently to discuss emotional needs and goal-oriented growth through coaching and mentorship. Advocated for these needs to senior management.
- Trained in CPR, emergency response steps, and emotional conflict intervention.
Advance Camp Counselor
HoneyRock Center for Leadership and Development
05.2023 - 08.2023
- Led three 2-3 week cabin sessions of middle school girls (around 8 campers per cabin) alongside a co-counselor.
- Collaborated with co-workers to develop daily small-group bible studies surrounding various central themes.
- Trained in CPR, lifeguard certification, and effective facilitation of development, growth, skill achievement, and general well-being of campers.
Barista
Junction Coffee
12.2022 - 05.2023
- Learned within weeks how to fully operate, clean, and adjust settings to dial in espresso machine and grinders.
- Memorized and created drinks within Junction's menu to serve to customers.
- Studied process and methodology behind brewing, gram ratios, and temperature to ensure quality production.
- Educated and welcomed patrons by determining preferences and answering questions in a gracious manner. Assisted regular patrons from the nearby unhoused community through conversation and complementary beverages.
Waterski Instructor & Lifeguard
HoneyRock Center for Leadership and Development
05.2022 - 08.2022
- Engaged with groups of 3 to 6 students per hour on a ski boat alongside a co-driver.
- Worked daily with elementary-high school aged campers on setting/executing goals on the skis related to individual skill sets.
- Created lesson plans for each age group to allow for progression of skills on water as well as growth in Christian faith ideals.
- Choreographed tricks, managed practice, and drove the boat for three separate 6+ act ski shows throughout the summer.
- Participated in bi-monthly waterfront lifeguard training.
Phonathon Student Caller
Wheaton College
08.2021 - 12.2021
- Connected with Wheaton College alumni and friends of the college over the phone to encourage and facilitate annual and seasonal gifts to the Wheaton College Fund.
- Wrote letters of prayer acknowledgement to previous call contacts.
- Collaborated in a team setting to determine strategies for the best call outcomes.
Clerical Office Worker
Barmann, Bohlen & Scott, P.C.
05.2020 - 08.2020
- Shredded and sorted numerous outdated client files, logged client records, and wrote "authorization to return or destroy" letters.
- Helped alongside paralegals to assist with phone calls and information records.
Education
Bachelor of Arts - BA - Psychology Major, Urban Studies Minor
Wheaton College
05-2026
High School Diploma -
Kankakee High School
05.2021
Skills
- Customer service
- Call center operations
- Clerical support
- Small group facilitation
- Therapeutic techniques
- Behavioral assessment
Languages
Spanish (Limited Working)
Honors-Awards
Valedictorian, Edman Presidential Scholarship
Timeline
Community Mental Health Intern
Thresholds
08.2025 - Current
Waitress
Tuccis Italian Family Restaurant
05.2025 - 08.2025
Clinical Social Work Intern
Clove Alliance
05.2025 - 08.2025
Unit Leader (Middle Manager)
HoneyRock Center for Leadership and Development
05.2024 - 08.2024
Advance Camp Counselor
HoneyRock Center for Leadership and Development
05.2023 - 08.2023
Barista
Junction Coffee
12.2022 - 05.2023
Waterski Instructor & Lifeguard
HoneyRock Center for Leadership and Development
05.2022 - 08.2022
Phonathon Student Caller
Wheaton College
08.2021 - 12.2021
Clerical Office Worker
Barmann, Bohlen & Scott, P.C.
05.2020 - 08.2020
Bachelor of Arts - BA - Psychology Major, Urban Studies Minor
Wheaton College
High School Diploma -
Kankakee High School