Jadwiga Anna Martinek

Greeted all members and guests upon arrival, fostering a welcoming and friendly atmosphere to enhance customer satisfaction.

-Disseminate information about club policies, amenities, and upcoming activities to members and guests, promoting engagement with participation

-Perform general administrative duties, including changing inventory prices upon arrival.

-Performed projects for the Assistant General Manager promptly and efficiently with suggestions that equaled teamwork

-Efficiently exchanged money from the cash box.

-Managed incoming telephone inquiries, directing calls to appropriate departments while providing information regarding club services, events, and membership options.

-Coordinated reservations for dining in.

-Support the planning and execution of club events, providing logistical assistance and ensuring adherence to scheduled timelines.

• Processed orders daily for shipping by scheduling dates in program “Synapse”
• Performed customer relationship activities to include interface issue resolution and customer satisfaction.
• Executed customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates.
• Managed five accounts, including inventory status, scheduling orders and customer communication
• Provided resource that allows the management team to effectively manage shop operations.

• Greeted customers to the electric facility services, determined service needs, and accurately input orders into the system using multiple monitors.
• Reviewed business customers’ data to access current issues and determine solutions while reviewing histories to identify trends and issues.
• Consulted with business customers to determine best methods to resolve critical billing issues and electrical issues to come up with resolution to satisfy the consumer’s needs while addressing customers service inquiries quickly and accurately, provided billing procedures, processed payments and provided options for assistance.
• Cross-trained staff members and new employees, resulting in 92% increase in customer satisfaction.