Jadiell Gonzalez
Rockford
Summary
I'am a kind person with plenty of customer service skills and a diligent work ethic. With a compassionate and kind-hearted approach, I excel in making positive relationships with customers while consistently exceeding expectations. I use active listening and empathy to understand and address customer needs effectively. My dedication to being a hard worker pushes me to go above and beyond translates into a track record of resolving issues promptly and ensuring customer satisfaction. I'm known for maintaining composure under pressure, I thrive in fast-paced environments and am adept at balancing multiple priorities. Seeking to contribute my expertise in customer service and tireless work ethic to drive success within a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Salon Assistant
Forever Young Beauty And Wellness
2022.04 - 2024.02
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
Construction Worker
Masters Contruction
2019.12 - 2021.06
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- connecting with each customer I see daily and making sure they have a good experience while interacting with me.
Customer Service Representative
Gonzalez Contruction
2017.09 - 2019.06
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Jefferson High School
Rockford, IL05.2024
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Hard worker
- Money handling abilities
- Conflict Resolution
- Complaint resolution
- Expert Cleaning
- Connecting with customers
- Very good Teamwork skills
- Very professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Salon Assistant
Forever Young Beauty And Wellness
2022.04 - 2024.02
Construction Worker
Masters Contruction
2019.12 - 2021.06
Customer Service Representative
Gonzalez Contruction
2017.09 - 2019.06
High School Diploma -
Jefferson High School
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