Jadelynn Fernandez
Woodridge
Summary
Dynamic Customer Service Lead recognized for attention to detail and strong training skills. Successfully established best practices that enhanced team efficiency and customer interactions, contributing to a high-quality service environment.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Home Depot
Woodridge
03.2022 - Current
- Oversaw daily operations of customer service at leading home improvement retailer.
- Conducted training sessions on product knowledge and effective customer interaction.
- Addressed customer inquiries and escalated complex issues to ensure service quality.
- Optimized team efficiency through task assignment and schedule coordination.
- Established best practices for handling returns and exchanges successfully.
- Created comprehensive training materials for new hires in partnership with management.
- Efficiently resolved escalated issues from team members or customers.
- Handled all payment transactions while ensuring accurate cash management.
Cashier
Goodwill
Woodridge
07.2021 - 01.2022
- Processed customer transactions efficiently at point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Ensured cleanliness and organization of checkout area for enhanced customer experience.
- Trained new team members in cash register operations and stock management.
- Restocked shelves and organized merchandise by size and color to improve accessibility.
- Executed daily tasks such as folding clothes and cleaning dressing rooms to uphold store standards.
Education
High School Diploma -
Downers Grove South High School
Downers Grove, IL05-2022
Associate of Applied Science - Business Management
College of DuPage
Glen Ellyn, ILSkills
- Customer care
- Team management
- Conflict resolution
- Precision and accuracy
- Employee training
- Inventory management
- Money handling
- Judgment skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- I have been personally recognized by my Store Manager as being his inspiration to develop a new leadership development program within our store to coach, teach, and train other associates to develop within their roles.
- I have been involved in the Home Depot's District Walks and have gotten the opportunity to speak with the district manager directly regarding the development opportunities for associates
- I have been recognized by several of our cliental for assisting them with their order issues and providing excellent customer service
Affiliations
To maintain a healthy work-life balance and prevent burn out, I enjoy seeing live music, going on road trips out of state, and trying different restaurants in my local area.
References
References available upon request.
Timeline
Customer Service Lead
Home Depot
03.2022 - Current
Cashier
Goodwill
07.2021 - 01.2022
High School Diploma -
Downers Grove South High School
Associate of Applied Science - Business Management
College of DuPage