Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Watson

Calumet

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Welcoming Front Desk Associate with 2 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Welcoming Front Desk Associate with 2 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Planet Fitness
10.2021 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Teacher's Assistant

KIPP Ascend Charter School
04.2020 - 07.2020
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.

Education

Bachelor of Arts - Computer And Information Sciences

National Louis University
Chicago, IL
06.2024

Skills

  • File Management
  • Multi-Line Phone Systems
  • Centrex Phones
  • Problem-Solving Skills
  • Registration
  • Time Management
  • Technical Support

Timeline

Front Desk Associate

Planet Fitness
10.2021 - Current

Teacher's Assistant

KIPP Ascend Charter School
04.2020 - 07.2020

Bachelor of Arts - Computer And Information Sciences

National Louis University
Jade Watson