Jade Pope

Chicago

Summary

Dynamic professional with a proven track record at Cook County Health & Hospitals System, excelling in customer support and relations. Adept at enhancing customer satisfaction and streamlining processes, leveraging CRM software expertise. Recognized for exceeding performance targets and implementing effective solutions that drive results and foster loyalty.

Overview

years of professional experience

Work History

THIRD PARTY BILLING AND FOLLOW UP REPRESENTATIVE

Cook County Health & Hospitals System

03.2022 - Current

Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.

Lead Retail Associate

Amazon Retail LLC

03.2019 - 03.2022

Collaborated with store management to develop and implement effective sales strategies.
Provided personalized shopping experiences for customers, resulting in repeat business and increased loyalty.
Supported leadership team in developing employee training programs that resulted in improved performance throughout the store.
Implemented promotional events and executed marketing materials to drive foot traffic and boost sales performance.
Addressed customer inquiries and resolved issues promptly, ensuring satisfaction and retention.

Education

High School Diploma -

Auburn Highschool

Rockford, IL

Skills

Customer support
Goal-oriented mindset
Customer relations

Data entry proficiency
Performance tracking
CRM software expertise

Timeline