Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jadayia Haywood Johnson

Chicago

Summary

Proven leader in customer service and pharmacy operations, adept at resolving escalated concerns and enhancing workflow efficiency. At Walmart and Walgreens, I spearheaded initiatives that significantly improved customer loyalty and prescription accuracy. Skilled in multitasking and teamwork, my background merges technical proficiency with exceptional problem-solving abilities, driving substantial improvements in both customer satisfaction and operational outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Team Lead

Walmart
10.2022 - Current
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Pharmacy Technician

Walgreens
05.2024 - 12.2024
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Improved patient immunization rates by providing efficient and accurate administration of vaccines.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Summer Camp Counselor

Chicago Park District
06.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.

Education

Exercise Science

Illinois State University
Normal, IL
05-2026

High School Diploma -

Gwendolyn Brooks College Preparatory High School
Chicago, IL
06-2022

Skills

  • Customer satisfaction
  • Problem-solving skills
  • Workflow optimization
  • Prescription filling
  • Vaccine administration
  • Teamwork and collaboration
  • Multitasking

Certification

  • Licensed Pharmacy Technician
  • Immunization Certification
  • CPR Certification

Languages

English

Timeline

Summer Camp Counselor

Chicago Park District
06.2024 - 08.2024

Pharmacy Technician

Walgreens
05.2024 - 12.2024

Customer Service Team Lead

Walmart
10.2022 - Current

Exercise Science

Illinois State University

High School Diploma -

Gwendolyn Brooks College Preparatory High School

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Jadayia Haywood Johnson