Jadayia Haywood Johnson
Chicago
Summary
Proven leader in customer service and pharmacy operations, adept at resolving escalated concerns and enhancing workflow efficiency. At Walmart and Walgreens, I spearheaded initiatives that significantly improved customer loyalty and prescription accuracy. Skilled in multitasking and teamwork, my background merges technical proficiency with exceptional problem-solving abilities, driving substantial improvements in both customer satisfaction and operational outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Walmart
2022.10 - Current
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Technician
Walgreens
2024.05 - 2024.12
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Improved patient immunization rates by providing efficient and accurate administration of vaccines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Summer Camp Counselor
Chicago Park District
2024.06 - 2024.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Exercise Science
Illinois State University
Normal, IL2026-05
High School Diploma -
Gwendolyn Brooks College Preparatory High School
Chicago, IL2022-06
Skills
- Customer satisfaction
- Problem-solving skills
- Workflow optimization
- Prescription filling
- Vaccine administration
- Teamwork and collaboration
- Multitasking
Certification
- Licensed Pharmacy Technician
- Immunization Certification
- CPR Certification
Languages
English
Timeline
Summer Camp Counselor
Chicago Park District
2024.06 - 2024.08
Pharmacy Technician
Walgreens
2024.05 - 2024.12
Customer Service Team Lead
Walmart
2022.10 - Current
Exercise Science
Illinois State University
High School Diploma -
Gwendolyn Brooks College Preparatory High School