Jada Johnson
Joliet
Summary
Recognized for exceptional customer service and problem-solving abilities, contributing to a significant improvement in operational efficiency and customer satisfaction.
Hardworking employee enthusiastic about learning forklift/ warehouse field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Bus Driver
Lincoln Way Transportation
02.2024 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Retained bus system, route and stop knowledge for informative customer advice.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
Delivery Driver
Walmart Spark
01.2020 - Current
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Forklift Operator
Ryder
02.2024 - 05.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Delivery Driver
Amazon
01.2021 - 08.2023
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Navigated local streets to ensure timely delivery of goods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Electric Pallet Jack Operator/ Forklift
Dhl
06.2018 - 01.2020
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
- Assisted in training new hires on proper electric pallet jack operation, promoting safety awareness and adherence to company procedures.
- Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
- Showcased exceptional multitasking abilities while simultaneously operating the electric pallet jack and managing other essential warehouse duties.
- Maximized storage space utilization by effectively organizing pallets in designated areas.
- Enhanced team productivity by assisting with loading and unloading trucks using the electric pallet jack.
- Demonstrated flexibility and adaptability in response to changing priorities or task assignments within a fast-paced work setting.
- Streamlined product retrieval process through detailed knowledge of warehouse layout, reducing time spent searching for specific items.
- Optimized workflow efficiency by coordinating closely with teammates during high-volume periods, ensuring timely completion of assigned tasks.
- Ensured timely order fulfillment by accurately picking and staging products according to pick sheets.
- Contributed to a safer work environment by performing regular equipment maintenance and reporting any issues promptly.
- Adhered strictly to OSHA guidelines for safe operation of electric pallet jacks, preventing accidents or injuries in the workplace.
- Collaborated with fellow team members, fostering a positive work environment and efficient communication during daily tasks.
- Supported smooth warehouse operations by promptly responding to supervisor instructions for reorganizing or relocating products.
Education
Pharmacy Technician -
Joliet Job Corp
Joliet, IL06.2013
High School Diploma - Basics
Joliet Central
Joliet, IL05.2009
Skills
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Safety practices
- Problem-solving
- DOT regulations
- Scheduling adherence
- Passenger safety
- Local traffic regulations
- Adaptable to change
- Map reading
- Inclement weather driving
- Route planning
- Vehicle inspections
- Fare collection
- Vehicle maintenance
- Emergency procedures
- Customer service
- Time management
- Attention to detail
- Logbook management
- Multitasking and organization
Timeline
Bus Driver
Lincoln Way Transportation
02.2024 - Current
Forklift Operator
Ryder
02.2024 - 05.2024
Delivery Driver
Amazon
01.2021 - 08.2023
Delivery Driver
Walmart Spark
01.2020 - Current
Electric Pallet Jack Operator/ Forklift
Dhl
06.2018 - 01.2020
Pharmacy Technician -
Joliet Job Corp
High School Diploma - Basics
Joliet Central
Similar Profiles
Wanda SkipperWanda Skipper
Transit Driver at Lincoln County TransportationTransit Driver at Lincoln County Transportation
Jose MelenaJose Melena
Truck Driver at Lincoln TransportationTruck Driver at Lincoln Transportation
Sandra CantrellSandra Cantrell
Dispatch/Dispatch/Scheduler Coordinator at Transportation Lincoln CountyDispatch/Dispatch/Scheduler Coordinator at Transportation Lincoln County