Jada Harden
Aurora
Summary
Compassionate and dependable Caregiver with over 6 years of experience providing high-quality personal care to elderly and disabled clients. Skilled in assisting with daily living activities, emotional support, and maintaining safe, clean environments. Known for patience, reliability, and strong communication with families and healthcare teams.facilities.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Security Guard
GardaWorld Protective Services
Chicago
10.2023 - 04.2025
- Collaborated with law enforcement during emergencies to assist in resolutions.
- Provided excellent customer service while assisting guests with inquiries.
- Provided customer service assistance to staff and visitors in a professional manner.
- Completed incident reports regarding violations of policies or procedures.
- Monitored buildings and surrounding areas to prevent theft, vandalism, and unauthorized access
- Conducted regular patrols and documented activity reports
- Responded quickly to incidents and followed proper safety procedures
- Assisted visitors and staff while maintaining a professional presence
- Enforced site rules and ensured compliance with safety standards
Elderly Caregiver
Senior Helpers
Naperville
04.2024 - 12.2024
- Provided daily living assistance to clients including hygiene care, mobility support, and meal preparation
- Monitored client health and reported changes to family members or supervisors
- Maintained a safe, clean, and supportive home environment
- Assisted clients with medication reminders and routine scheduling
- Assisted clients with daily living activities including bathing and grooming.
- Provided companionship to enhance emotional well-being and reduce loneliness.
- Built trusting relationships with clients and families through consistent care and communication
Elderly Caregiver
Help at Home Senior Care
Chicago
04.2020 - 04.2022
- Provided daily living assistance to clients including hygiene care, mobility support, and meal preparation
- Monitored client health and reported changes to family members or supervisors
- Maintained a safe, clean, and supportive home environment
- Assisted clients with medication reminders and routine scheduling
- Built trusting relationships with clients and families through consistent care and communication
Customer Service Representative
LSI Staffing Solutions
Chicago
01.2018 - 04.2021
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Provided product information and recommendations to enhance satisfaction.
- Trained new team members on customer service protocols.
- Handled escalated complaints with professionalism and empathy.
- Collaborated with teams to improve service delivery processes.
- Maintained accurate records of customer transactions and communications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
East Aurora High School
Aurora, ILSkills
- Surveillance & Patrol Operations
- Incident Reporting & Documentation
- Conflict Resolution & De-escalation
- Customer Service & Public Interaction
- Emergency Response
- Access Control & Monitoring
- Attention to Detail
- Reliable & Punctual
- Personal Care Assistance (bathing, dressing, grooming)
- Meal Preparation & Feeding Support
- Medication Reminders
- Patient Safety & Fall Prevention
- Emotional Support & Companionship
- Clean & Organized Environment Maintenance
- Strong Communication
- Time Management
Certification
- 20- Hours security training certificate
- PERC Card
Timeline
Elderly Caregiver
Senior Helpers
04.2024 - 12.2024
Security Guard
GardaWorld Protective Services
10.2023 - 04.2025
Elderly Caregiver
Help at Home Senior Care
04.2020 - 04.2022
Customer Service Representative
LSI Staffing Solutions
01.2018 - 04.2021
East Aurora High School