Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquline Grant

Metropolis

Summary

Strategic General Manager with strong focus on operational efficiency and team development. Demonstrated ability to oversee daily operations, manage inventory, and control labor costs while fostering a collaborative environment. Committed to maintaining high service quality through effective training and performance management.

Overview

2026
2026
years of professional experience

Work History

General Manager

Dairy Queen Grill & Chill
January 2012 - Current
  • Oversaw daily operations and ensured compliance with company standards.
  • Hired and trained crew members to maintain high service quality.
  • Managed truck orders to ensure proper inventory levels.
  • Conducted inventory counts and analyzed COGs reports for cost control.
  • Created and managed staff schedules for optimal coverage during peak hours.
  • Controlled hourly labor costs while maintaining operational efficiency.
  • Supervised crew and shift leaders, fostering a collaborative work environment.
  • Conducted performance reviews to support crew development and growth.

Department Manager

McDonald's Restaurant
02.2004 - 01.2012

Managed scheduling to ensure optimal staffing levels for restaurant operations.

Conducted crew orientations to facilitate smooth onboarding of new employees.

Hired and trained crew members to enhance team performance.

Monitored inventory levels and analyzed COGS reports for cost control.

Controlled hourly labor to maintain budget compliance.

Education

High School Diploma -

Massac County High School
Metropolis, IL
05.2006

Skills

  • Operational management
  • Team leadership
  • Inventory control
  • Cost analysis
  • Staff training
  • Schedule management
  • Performance reviews
  • Collaboration
  • Labor cost control
  • Service quality

Timeline

Department Manager

McDonald's Restaurant
02.2004 - 01.2012

General Manager

Dairy Queen Grill & Chill
January 2012 - Current

High School Diploma -

Massac County High School
Jacquline Grant