Summary
Overview
Work History
Education
Skills
Timeline
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Jacquez Sheppard

Champaign

Summary

Versatile Operations Supervisor successful at taking on routine and complex challenges with resourceful and creative approaches. Recognized as driven, dedicated and a hardworking leader. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results.

Overview

15
15
years of professional experience

Work History

Operations Supervisor

FedEx
11.2020 - Current
  • Manage, develop and train staff, establish and monitor goals, and conducted performance reviews
  • Delegated tasks to team to organize and improve efficiency.
  • Build highly-efficient teams through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.


Assistant Manager

Qdoba Eats
05.2010 - 10.2020
  • Assist in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Develop and implement policies and procedures to improve customer service and satisfaction.
  • Motivate, train, and disciplined employees to maximize performance.

Education

High School Diploma -

William H. Wells Community Academy High School
Chicago, IL
05-2012

Skills

  • Management
  • Employee development
  • Safety oversight
  • Workflow optimization
  • Task delegation
  • Communication

Timeline

Operations Supervisor

FedEx
11.2020 - Current

Assistant Manager

Qdoba Eats
05.2010 - 10.2020

High School Diploma -

William H. Wells Community Academy High School

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Jacquez Sheppard