Jacques These
Chicago
Summary
Pharmacy Technician previously at Walgreens, currently at CVS, and, accomplished Small Business Owner. Adept in operations management and customer relations. Leading Professional workflow optimizations, significantly enhancing service satisfaction. Demonstrated exceptional critical thinking and attention to detail, ensuring high-quality standards across diverse roles. Proven track record in strategic planning and team leadership, driving operational excellence and customer satisfaction.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Hammond, IL
02.2025 - Current
- Managed medication dispensing process to ensure accuracy and compliance with pharmacy regulations.
- Implemented workflow improvements that enhanced prescription processing efficiency and reduced wait times.
- Conducted regular audits of medication storage areas to uphold safety standards and prevent discrepancies.
- Assisted pharmacists in patient consultations, providing medication information and answering questions effectively.
- Collaborated with healthcare providers to resolve medication-related issues, fostering improved patient outcomes.
Small Business Owner
Staybusy773
Chicago, Illinois
08.2023 - Current
- Lawn Care & Maintenance: Mowing, edging, trimming, and fertilizing lawns.
- Driveways & Sidewalks: Cleaning concrete surfaces to remove dirt, mold, and grime.
- Gutter Cleaning: Clearing out leaves and debris to ensure proper drainage.
- Commercial Powerwashing: Cleaning large parking lots, storefronts, and building exteriors.
- Graffiti Removal: Effectively removing paint and graffiti from walls or surfaces.
- Pool Deck Cleaning: Cleaning poolside areas to prevent slip hazards and maintain appearance.
- Customer Satisfaction Guarantee: Commitment to meeting client expectations and addressing issues.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
Pharmacy Technician
Walgreens
Chicago, Illinois
04.2021 - 08.2024
- Assist Pharmacists: Support pharmacists in dispensing prescription medications accurately and efficiently.
- Customer Service: Interact with customers, answer questions, and handle requests for refills and medication information.
- Prescription Processing: Input patient and prescription information into the computer system.
- Medication Inventory: Restock medications, maintain inventory levels, and order supplies when needed.
- Labeling and Packaging: Prepare and label medications for dispensing, ensuring accuracy.
- Insurance Processing: Assist in processing insurance claims and verifying patient coverage for prescriptions.
- Maintain Records: Keep accurate records of prescriptions, patient information, and controlled substances.
- Compliance: Follow all legal and company policies regarding the handling of medications, including safety regulations.
- Customer Communication: Contact physicians for prescription clarification and notify patients when their medications are ready.
- Team Collaboration: Work with other pharmacy staff to ensure smooth operations.
Manager
Fontanos subs
Chicago, Illinois
03.2019 - 07.2021
- Customer Service: Ensure high levels of customer satisfaction, resolve complaints, and manage service issues.
- Inventory Management: Monitor inventory levels, order supplies, and manage vendor relationships.
- Financial Responsibilities: Handle cash management, sales reporting, and oversee daily deposits.
- Health & Safety Compliance: Ensure the restaurant complies with local food safety and sanitation regulations.
- Operational Efficiency: Oversee day-to-day operations, including food prep, cleanliness, and efficiency.
- Marketing & Promotions: Implement and oversee local promotions and marketing strategies to drive sales.
- Quality Control: Maintain the quality and consistency of food and service.
- Cost Control: Manage labor costs, food costs, and minimize waste.
- Team Leadership: Motivate the team, encourage teamwork, and create a positive work environment.
Education
Pre-Pharmacy - Pharmacy
Chicago State University
Chicago, IL, USAssociate of Science - Biology
Northern Illinois University
Dekalb, ILSkills
- Operations Management
- Planning and execution
- Strategic Planning
- Critical Thinking
- Customer Relations
- Attention to Detail
- Stocking and Organization
Timeline
Pharmacy Technician
CVS Pharmacy
02.2025 - Current
Small Business Owner
Staybusy773
08.2023 - Current
Pharmacy Technician
Walgreens
04.2021 - 08.2024
Manager
Fontanos subs
03.2019 - 07.2021
Pre-Pharmacy - Pharmacy
Chicago State University
Associate of Science - Biology
Northern Illinois University