Jacquelyn Russell
Aurora
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Highly skilled technology support specialist with comprehensive background in troubleshooting, systems administration, and network management. Demonstrated ability to effectively diagnose and resolve complex technical issues while maintaining high customer satisfaction ratings. Known for strong problem-solving skills and ability to work under pressure, providing reliable IT solutions that enhance operational efficiency. Posses keen understanding of cybersecurity protocols and data protection standards.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Technology Support Specialist
Verizon Wireless
Rolling Meadows
04.2014 - Current
- Handling and resolving customer concerns: This includes addressing issues with devices, services, and billing.
- Providing technical support: This might involve troubleshooting hardware and software issues, diagnosing network problems, and offering guidance on setting up devices and services.
- Utilizing customer-facing systems: This could include navigating various platforms and tools to access customer information and resolve issues
Customer Service Representative
CTA
Chicago
12.2011 - 03.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Some College (No Degree) - Early Childhood Education
The Care Courses
Springfield, ILSkills
- Technical support
- Network troubleshooting
- Customer service
- Hardware diagnostics
- Issue resolution
- Data entry
- Problem solving
- Communication skills
Timeline
Technology Support Specialist
Verizon Wireless
04.2014 - Current
Customer Service Representative
CTA
12.2011 - 03.2014
Some College (No Degree) - Early Childhood Education
The Care Courses