Jacquelyn Beltran
Plainfield
Summary
Dynamic professional with a proven track record in customer service and cash handling at La Deliciosa Michoacana. Enhanced team performance and customer loyalty through strong communication and motivational skills, leading to increased sales and a dedicated clientele. Bilingual communicator skilled in resolving inquiries and driving customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Youth Soccer Coach
Lisle FC
Lisle
04.2026 - Current
- Assisted in planning and organizing youth soccer practices and drills.
- Fostered teamwork and sportsmanship among young athletes during training sessions, enhancing group cohesion.
- Monitored player performance to identify improvement areas, facilitating targeted skill development.
- Developed positive relationships with players to foster a supportive team environment.
- Provided instruction on proper technique for passing, dribbling, shooting, and trapping the ball.
- Assisted Head Coach with developing and implementing practice drills to improve player skills.
- Communicated effectively with players to ensure understanding of coaching strategies and techniques.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Led drills and exercises focusing on technical skills, tactical understanding, and physical fitness.
Ice Cream Server/Manager
La Deliciosa Michoacana
Lansing
01.2020 - Current
- Assisted customers in selecting and customizing their orders.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Handled cash transactions and processed payments
- accurately.
- Resolved customer complaints using effective communication and problem-solving skills.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Handled cash transactions and processed payments accurately.
- Operated cash register to collect payments from customers.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Monitored inventory levels and communicated restocking needs.
- Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Checked expiration dates on products to ensure freshness.
- Prepared toppings and sundae ingredients for customer orders.
- Maintained cleanliness and organization of serving area.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Followed proper sanitation guidelines when handling food products.
- Trained new employees on proper food handling techniques and customer service standards.
- Verified accuracy of order before serving it to customers.
- Informed management of low stock items prior to running out completely.
- Participated in team meetings to discuss sales targets, performance improvements, and customer feedback.
- Collaborated with team members to enhance service efficiency and customer experience.
- Established feedback systems to capture and analyze customer satisfaction insights.
- Collaborated with staff to resolve complex customer issues and implement effective solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Monitored staff performance to ensure adherence to customer service standards.
Retail Sales Associate
New Balance
04.2025 - 10.2025
- Guided customers in selecting footwear and apparel that enhanced their shopping experience.
- Greeted customers upon entering the store and provided assistance.
- Collaborated with team members to achieve daily sales goals and objectives.
- Used product knowledge to suggest items to match client needs.
- Offered suggestions for additional items that may be of interest to customers.
- Highlighted special offers and discounts to incentivize additional purchases.
- Arranged displays to visually engage customers and drive sales.
- Maintained store appearance by organizing merchandise and cleaning displays.
- Participated in inventory management, including restocking and organizing stockroom items.
Education
Dental Assisting - Dentist Assistant
Accelerated Achievement Academy
Naperville, IL05-2025
High school diploma -
Plainfield High School
Plainfield, IL05-2025
Some College (No Degree) - Biology
Benedictine University
Lisle, IL05-2026
Skills
- Sports training
- Athlete development
- Youth mentoring
- Team building
- Inclusive coaching
- Customer service
- Customer inquiry resolution
- Client interaction
- Communication skills
- Interpersonal communication
- Time management
- Organizational practices
- Writing skills
- Phone communication
- Sales
- Interpersonal skills
- Cash register
Certification
- Driver's License
Languages
English and Spanish
Languages
Spanish
Native/ Bilingual
Accomplishments
- Full Ride Scholarship
Affiliations
- Benedictine Women’s Soccer
- Dentist Assistant Shadowing
Timeline
Assistant Youth Soccer Coach
Lisle FC
04.2026 - Current
Retail Sales Associate
New Balance
04.2025 - 10.2025
Ice Cream Server/Manager
La Deliciosa Michoacana
01.2020 - Current
Dental Assisting - Dentist Assistant
Accelerated Achievement Academy
High school diploma -
Plainfield High School
Some College (No Degree) - Biology
Benedictine University