Jacquelyn Armstrong
Charleston
Summary
Dedicated professional with strong customer service skills. Experienced in issue resolution, attention to detail, and effective communication. Proven ability to manage multiple deadlines while maintaining high-quality standards.
Overview
4
4
years of professional experience
Work History
Correspondent Advocate
Health Care Service Corporation
Mattoon
11.2021 - Current
- Managed multiple deadlines effectively while maintaining high standards of quality and consistency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted claims and refunded money to resolve customers' service or billing complaints.
- Assisted with data entry into internal databases.
- Performed data entry of patient information into medical billing system.
- Developed strategies to increase efficiency in completing translation projects within deadlines.
- Managed the translation of materials into multiple languages.
- Compiled glossaries of technical terms used in translation projects for future reference.
- Cooperated with colleagues to address teaching and research issues.
- Prepared templates and visual PowerPoints for learning purposes.
- Managed communication between coworkers and supervisors.
Education
High School Diploma -
Charleston High School
Charleston IL06-2006
Some College (No Degree) - Arts
Lakeland Community College
Mattoon ILSome College (No Degree) - Arts
Eastern Illinois University
Charleston, Illinois, ILSkills
- Data entry
- Customer service
- Translation management
- Communication skills
- Quality assurance
- Time management
- Billing procedures
- Issue resolution
- Attention to detail
- Visual presentation
- Deadline oriented
- Critical thinking
- Multitasking capacity
- Self motivation
Languages
Spanish
Limited
German
Elementary
References
References available upon request.
Timeline
Correspondent Advocate
Health Care Service Corporation
11.2021 - Current
High School Diploma -
Charleston High School
Some College (No Degree) - Arts
Lakeland Community College
Some College (No Degree) - Arts
Eastern Illinois University