Jacqueline Yepez
Cicero
Summary
Accomplished retail manager with a solid background in customer service and team management. Spent 16 years at Discovery Clothing Co., achieving promotions to assistant manager through dedication and performance. Enhanced operational efficiency and customer engagement at Jackson Square Antique Mall for 1.5 years. Aiming to utilize proven skills in a challenging new role to drive business success.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Jackson Square Antique Mall
La Grange
09.2024 - 04.2026
- Oversaw cash handling procedures to ensure accurate financial transactions.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted mall dealers with their needs, including resolving issues, providing information, and facilitating communication with mall management.
- Monitored the mall for any safety or security issues.
- Helped support the planning and execution of events and promotions, enhancing the overall shopping experience.
- Trained new hires and coached staff to meet customer service expectations.
- Managed routes for our furniture deliveries, personally dealt with notifying customers regarding delivery status, and collected proof of delivery.
- Assisted customers with U-Haul rentals, cleaning and inspecting trucks and trailers, managing inventory via smartphone apps, and moving trucks and trailers on the lot to organize inventory.
- Assisted storage clients with their needs, including facilitating access to units, collecting payment, and providing information about our storage services.
Assistant Manager
Discovery Clothing Co.
Berwyn
07.2008 - 09.2024
- Oversee opening and closing process with a team of sales associates in a timely manner.
- Always maintaining and appealing an organized store appearance.
- Balance five registers after every morning and evening work shifts.
- Plan and monitor execution of daily tasks for myself and team of Sales Associates.
- Directly receive and transfer cash deposits with Loomis Transportation Service.
- Handle and insure accuracy for inventory processes.
- Merchandise and maintain sales floor level.
- Meet store goals and expectancies.
- Assist with new hire training.
- Frequently selected to solely manage the store when needed.
- Experienced in data entry.
Education
High School Diploma -
J.Sterling Morton East High School
Cicero, IL05.2010
Skills
- Strong and effective customer service skills
- Delegation
- Strong leadership skills
- Work well independently and as a team
- Reliable and punctual
- Able to maintain confidentiality
- Fast learner
- Ability to multitask
- Troubleshoot
- Manage conflicting demands
- Attention to detail
- Fluent in English and Spanish
- Scheduling and planning
- Sales reporting
Timeline
Assistant Manager
Jackson Square Antique Mall
09.2024 - 04.2026
Assistant Manager
Discovery Clothing Co.
07.2008 - 09.2024
High School Diploma -
J.Sterling Morton East High School