Jacqueline Valle
Chicago
Summary
I am an enthusiastic and experienced professional seeking a role in hospitality as a bartender or server.
Overview
20
20
years of professional experience
Work History
Administrative Assistant II
Illinois Hispanic Chamber of Commerce
03.2024 - Current
- Perform a full range of administrative work for the Chief of Staff, Grant Manager and Office Manager
- Project Management and Grant Management
- Calendaring, Coordinate Staff Meetings, Record Keeping.
Court Clerk Lead
Reno Justice Court
05.2017 - 02.2024
- Perform a full range of legal and clerical work in processing cases before the Court; process, prepare, and file required documents and reports; maintain Court dockets and permanent files; type and prepare various documents, including minutes of hearings, trials, and proceedings
- Oversee the work of Court Clerks and Deputy Clerks in court policies and operating procedures; provide performance feedback in completing employee evaluations
- Maintain a professional rapport among the court's stakeholders and other agencies
- May serve as acting supervisor, providing staff direction and assistance in the supervisor’s absence
- Act as an administrative assistant for all Judges.
Bartender/Server
Antonio’s Mexican Grill
09.2014 - 02.2024
- Acting Supervisor and Bartender in a high-volume summer patio party environment
- Create innovative and visually stunning cocktails that reflect the Antonio’s brand and cater to guest preferences
- End-of-day balancing duties
- Prepare and serve a wide variety of cocktails with precision and efficiency.
Level 1 Systems and Dispatch - Aid to the Trainer
International Game Technology
06.2015 - 12.2016
- Responsible for dispatching field services technicians for IGT games nationwide, Canada and Australia
- Assisted in developing a new training program for our lottery colleagues transitioning into the IGT dispatch positions
- Assisted the trainer with transitioning our lottery colleagues into the Level 1 Systems position
- Create tickets for IGT systems incidents; find the next level engineer/s to respond according to service levels, urgency, and impact.
Lobby Bar Manager
Embassy Suites
04.2014 - 09.2014
- Responsible for scheduling the Lobby Bar Bartenders, budgets and liquor inventory
- Late night acting supervisor for Food and Beverage department
- Floor Management Functions and Conflict Resolution
- Ensure the guest Happy Hour ran properly every day.
Manager/Bartender
La Fuente Mexican Restaurant
10.2012 - 03.2014
- I proposed a banquet room addition, in which increased sales by 35% from the previous year
- Responsible for balancing, payroll, bookkeeping, inventory and maintaining health codes
- Managed front of the house and back of the house staff of 25+
- Responsible for ensuring proper cash handling and deposits are in place
- Coordinated special events and caterings.
Store Manager-Two Stores
Claire’s Boutiques
02.2009 - 11.2011
- Hire, train and motivate staff to increase sales from previous year utilizing successful sales techniques, product knowledge, and how to dress-to-sell
- Loss Prevention, Control labor hours, set sales goals, organize back-stock, and replenish shipment daily with best sellers as our priority, update daily, weekly, and monthly budget sheets
- Fully train staff on ear piercings.
Manager
Ra Sushi
02.2008 - 02.2009
- Involved in new employee onboarding, training, payroll, and culture integration
- Implement and uphold high standards of service as Ra Sushi is located between 5-star resorts
- Lead and manage a diverse team, including bartenders, support staff, servers, security personnel
- Monitor/manage operational budgets and event planning
- Responsible for closeout financial reports for end-of-day operations and recording F&B sales.
Guest Services Rep/Group Desk Rep
The Mirage Hotel and Casino
03.2004 - 02.2007
- Welcome guests to the property while providing memorable service, anticipating guest needs and resolving any guest complaints in a timely manner
- Enhance guest experience through offering upgraded accommodations where available
- Multi-task while recording guest information and ensure correct charges and credits are posted
- Collaborate with all other departments to ensure a smooth response to guest requests
- Promoted to Back Office Group Desk, responsible for convention records and group travel sales
- Responsible for coordinating alongside with casino marketing, convention sales, concierge desk and bell desk.
Education
Professional Certification in Human Resources Management -
Society of Human Resources Management
Bachelor of Science in Human Resources Management -
Colorado State University – Global Campus
07.2017
Associate of Applied Science in Business -
Truckee Meadows Community College
12.2013
Skills
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Teams
- Proficient in SAP, Salesforce, Cadence, Aloha, Micros, Zoom
- Proficient in Odyssey, Courtroom Management, E-file, E-flex, Tiburon, Sweet Process
- Fluent in Spanish
- Training and Development
- Multi-Tasking
- Time Management
Timeline
Administrative Assistant II
Illinois Hispanic Chamber of Commerce
03.2024 - Current
Court Clerk Lead
Reno Justice Court
05.2017 - 02.2024
Level 1 Systems and Dispatch - Aid to the Trainer
International Game Technology
06.2015 - 12.2016
Bartender/Server
Antonio’s Mexican Grill
09.2014 - 02.2024
Lobby Bar Manager
Embassy Suites
04.2014 - 09.2014
Manager/Bartender
La Fuente Mexican Restaurant
10.2012 - 03.2014
Store Manager-Two Stores
Claire’s Boutiques
02.2009 - 11.2011
Manager
Ra Sushi
02.2008 - 02.2009
Guest Services Rep/Group Desk Rep
The Mirage Hotel and Casino
03.2004 - 02.2007
Professional Certification in Human Resources Management -
Society of Human Resources Management
Bachelor of Science in Human Resources Management -
Colorado State University – Global Campus
Associate of Applied Science in Business -
Truckee Meadows Community College
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