Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Stephney

Chicago

Summary

Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.

Overview

7
7
years of professional experience

Work History

Senior Account Specialist

Discover
Chicago
10.2023 - 02.2025
  • Addressed customer complaints and requests efficiently through phone and email communication.
  • Reviewed financial statements to identify discrepancies for timely resolution.
  • Processed refunds and credits following company policies to ensure compliance.

Preschool Assistant Teacher

Smart From The Start Daycare
Chicago
02.2022 - 08.2022
  • Ensured safety of children by strictly adhering to established care standards.
  • Developed and implemented daily lesson plans to enhance children's growth across multiple domains.
  • Cultivated positive family relationships through regular communication regarding children's progress and concerns.

Miscellaneous

Chicago Public Schools CPS
Chicago
04.2018 - 03.2020
  • Ensured courteous greeting of all visitors at front office reception area.
  • Provided administrative support to teachers through photocopying materials and creating class rosters.
  • Enforced school administration rules to maintain order on playground.

Home Health Aide

GAREDA
Chicago
12.2017 - 06.2018
  • Provided emotional support to clients facing chronic illnesses and end-of-life challenges.
  • Prepared meals and snacks aligned with prescribed dietary requirements.
  • Maintained a clean living environment by changing bed linens for client safety.

Education

High School Diploma -

Hirsch High School
Chicago, IL
06-2007

Skills

  • Customer engagement strategies
  • Data entry accuracy
  • Financial assessment skills
  • Verbal and written communication
  • Relationship cultivation
  • Analytical problem solving
  • Billing issue resolution

Timeline

Senior Account Specialist

Discover
10.2023 - 02.2025

Preschool Assistant Teacher

Smart From The Start Daycare
02.2022 - 08.2022

Miscellaneous

Chicago Public Schools CPS
04.2018 - 03.2020

Home Health Aide

GAREDA
12.2017 - 06.2018

High School Diploma -

Hirsch High School

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Jacqueline Stephney