Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Stephney

Chicago

Summary

Proven track record of accurate task completion despite interruptions and competing demands. Demonstrates ability to stay focused and deliver results. Self-motivated and dependable professional excelling in high-performance environments with minimal supervision.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Account Specialist

Discover
10.2023 - 02.2025
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.

Preschool Assistant Teacher

Smart From The Start Daycare
02.2022 - 08.2022
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.

Recess Monitor

Chicago Public Schools
04.2018 - Current

Monitor children during receess and lunchroom hours

Assist staff with behavioral problems with students

Ensure safety and well being amongst students and staff.

Home Care Aide

GAREDA LLC
12.2017 - 06.2018
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Developed strong and trusting rapport with each client to facilitate best care possible.
  • Assisted disabled individuals to foster independence while still closely monitoring safety.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Evaluated patient care procedural changes for effectiveness.
  • Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
  • Supported patients with customized patient teaching tools.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Provided necessary health education training for patients.

Home Caregiver

Self Employed (Private Client)
05.2012 - 08.2013
  • Developed strong and trusting rapport with each client to facilitate best care possible.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Ensured clients’ well-being, safety and comfort in adherence with physicians’ orders.
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Transported client to doctor’s appointments and to complete other related errands.
  • Ran errands, including grocery shopping and picking up dry cleaning.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Checked mail, shopped for groceries and handled bill payments.

Sales Associate

H&M Clothing
08.2012 - 04.2013
  • Maintained visually appealing and effective displays for the entire store.
  • Assisted customers with selection of products and services.
  • Recommended merchandise based on customer needs.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Prepared products for sales floor and created appealing product displays.
  • Guided customers in choosing items which reflected personal style and shape.
  • Administered all point-of-sale opening and closing procedures.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Met incoming customers and provided immediate assistance.
  • Set aside merchandise for on-hold reservations.
  • Operated a cash register to process cash, check and credit card transactions.
  • Stocked and rotated inventory regularly.

Unarmed Security Guard

Andy Frain
05.2010 - 06.2012
  • Maintained order, responded to emergencies and enforced federal and local laws.
  • Secured priceless and irreplaceable documents against threats of terrorism and sabotage.
  • Acted as the sole dispatcher and central point of contact for the entire compound.
  • Immediately reported fires, accidents and other safety hazards.
  • Checked and secured building entrances.
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
  • Greeted tenants and guests as they entered and left the property.
  • Enforced all building rules and regulations in government facilities.
  • Detained individuals when necessary to prevent security breaches.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Communicated with supervisors regarding any issues that occurred while on duty.

Cashier

Jewel Osco
10.2005 - 06.2007
  • Bagged, boxed or wrapped goods and product purchases.
  • Accepted cash, check, credit and debit payments in an accurate and efficient manner.
  • Assessed customer needs and responded appropriately to questions.
  • Minimized long register lines by providing timely sales transaction completion.
  • Used proper bagging techniques to minimize overuse of bags while preventing damage to customer items.
  • Observed customers for suspicious behaviors and signs of theft.
  • Provided professional and courteous service at all times.
  • Weighed food to determine correct pricing.
  • Bagged merchandise by following standard procedures.
  • Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
  • Bagged purchased items properly to prevent delicate products from breakage.
  • Reconciled cash drawer at the start and end of the shift.
  • Provided a high level of service by helping customers find the specific products.

Education

High School Diploma -

Hirsch High School
Chicago, IL
2007

Skills

  • Excellent communication
  • Excellent with kids
  • Time management skills
  • Computer proficient
  • Quick learner
  • Positive learning process

Certification

  • Current Certified Medical Assistant/ Ekg & Phlebotomist certification

Timeline

Senior Account Specialist

Discover
10.2023 - 02.2025

Preschool Assistant Teacher

Smart From The Start Daycare
02.2022 - 08.2022

Recess Monitor

Chicago Public Schools
04.2018 - Current

Home Care Aide

GAREDA LLC
12.2017 - 06.2018

Sales Associate

H&M Clothing
08.2012 - 04.2013

Home Caregiver

Self Employed (Private Client)
05.2012 - 08.2013

Unarmed Security Guard

Andy Frain
05.2010 - 06.2012

Cashier

Jewel Osco
10.2005 - 06.2007

High School Diploma -

Hirsch High School
Jacqueline Stephney