Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Rodriguez

Rockford

Summary

Dynamic Certified Pharmacy Technician with a proven track record at Walgreens, excelling in medication dispensing and insurance billing. Recognized for enhancing patient care through effective communication and problem-solving skills. Committed to maintaining high standards of service and fostering positive relationships, ensuring customer satisfaction and adherence to HIPAA regulations.

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

14
14
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
06.2014 - 05.2022
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies.

Shipping and Receiving Associate

Schneider Electric
06.2010 - 09.2013
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Streamlined shipping processes by implementing efficient packing techniques and inventory management.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Lunchroom Aide

Spring Creek School
10.2008 - 06.2009
  • Enhanced cleanliness and hygiene in the lunchroom by implementing proper sanitation procedures.
  • Facilitated smooth meal service by efficiently distributing food to students in a timely manner.
  • Established positive relationships with students, fostering an inclusive lunchroom environment for all attendees.
  • Maintained orderly lines during busy service periods by managing traffic flow effectively within the space constraints of the lunchroom area.

Education

Associate of Applied Science - Child Care And Development

Rockvalley College
Rockford, IL

High School Diploma -

Auburn High School
Rockford
06-1990

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Medication dispensing
  • Filling prescriptions
  • HIPAA regulations
  • Team collaboration
  • Manual and automated medication dispensing
  • Time management
  • Multitasking and organization
  • Empathy and patience

Languages

Spanish

Timeline

Certified Pharmacy Technician

Walgreens
06.2014 - 05.2022

Shipping and Receiving Associate

Schneider Electric
06.2010 - 09.2013

Lunchroom Aide

Spring Creek School
10.2008 - 06.2009

Associate of Applied Science - Child Care And Development

Rockvalley College

High School Diploma -

Auburn High School

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Jacqueline Rodriguez