Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Perez

Aurora

Summary

Highly motivated, organized and attentive Bilingual Patient Service Representative with over 5 years of customer service. Skilled in managing patient charts, processing payments and scheduling patient appointment. Detailed team player with strengths in communication, customer service and multitasking.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

VNA Health Center
Aurora
03.2025 - Current
  • Answer incoming and outgoing phone calls from patient regarding scheduling, medication request, nurse and provider call backs.
  • Verify insurance benefits.
  • Billing and quoting patient out of pocket cost.
  • Clearing Perfect Serve voicemail system to redirect messages from patients to the correct department and provider.
  • Inbasket/Workqueue referral outreach.
  • Provided customer service by answering patient questions and addressing concerns.
  • Scanned documents into electronic health record system as needed.
  • Inputted patient demographic data into electronic health record system to create new patient charts.

Administrative Assistant

Huntington Apartments
Naperville
06.2021 - 03.2024
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Education

High School Diploma -

East Aurora High School
Aurora, IL
05-2009

Skills

  • Electronic health records EPIC
  • Patient scheduling
  • Medical billing
  • Customer service
  • Healthcare regulations
  • Insurance verification
  • Appointment coordination
  • Call handling
  • Attention to detail
  • Phone etiquette
  • Bilingual fluent in both Spanish and English
  • Patience
  • Adaptability
  • Time Management

Timeline

Patient Service Representative

VNA Health Center
03.2025 - Current

Administrative Assistant

Huntington Apartments
06.2021 - 03.2024

High School Diploma -

East Aurora High School

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Jacqueline Perez