Jacqueline Pajon
Orland Park
Summary
Dedicated Registered Nurse with over 7 years of experience in providing high-quality patient care at Silver Cross Hospital. Adapt in precepting staff and serving as a team leader and resource across multiple units showcasing expertise in clinical judgement, compassionate care, and patient advocacy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Silver Cross Hospital
10.2017 - Current
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Mentored and precepted new staff members, fostering a supportive learning environment within the unit.
- Perform pull out charge nurse duties across multiple units as well as single unit charge while maintaining care of a team of patients.
Shipping Supervisor and Machine Operator
Morgan Design Group
02.2007 - 08.2015
- Supervised warehouse team of 4-9 employees.
- Developed effective communication channels between warehouse, design department, and sales teams to improve efficiency and reduce costs.
- Responsible for warehouse operations including recruitment of both permanent and temporary personnel, training, delegating, supervising, and completing day to day production, inspection, stock, packaging, and shipping.
- Maintain orders, customers, monthly reports, and machines required to create emblems.
Office Assistant
Kirk Center for Healthy Living
02.2011 - 02.2012
- Maintained patient confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Enhanced office productivity by managing therapists schedules, organizing patient files, and handling phone calls and patient inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
Special Services Associate
Home Depot
04.2003 - 04.2007
- Handled challenging customer interactions professionally, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Performed special services desk operations including placing will-call and special orders, return processing, daily/weekly/yearly reports, yearly audits, daily stock, and working with vendors to receive credits.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Responsible for training new associates and assistant managers in special services.
Infant Sales Associate
JC Penney
08.2000 - 12.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Earned the authority by management to participate in price accuracy signing.
- Managed purchases, returns, exchanges and refunds in accordance with store policy as well as becoming authorized by management to conduct check approvals.
- Boosted customer satisfaction levels through exceptional service, team work, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on department equipment, company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Nursing
Lewis University
Romeoville, IL05-2017
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL05-2006
Skills
- Critical thinking
- Team work
- Delegation and motivation
- Compassionate care
- Clinical judgment
- Patient and family advocacy
- Medication and IV administration
- Direct patient care
Certification
- BLS- Basic Life Support
- De-Escalation Training
Timeline
Registered Nurse, Medical-Surgical Unit
Silver Cross Hospital
10.2017 - Current
Office Assistant
Kirk Center for Healthy Living
02.2011 - 02.2012
Shipping Supervisor and Machine Operator
Morgan Design Group
02.2007 - 08.2015
Special Services Associate
Home Depot
04.2003 - 04.2007
Infant Sales Associate
JC Penney
08.2000 - 12.2002
Bachelor of Science - Nursing
Lewis University
Bachelor of Arts - Criminal Justice
Lewis University
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