Jacqueline Nieves
Chicago
Summary
Highly organized and dependable candidate with desire to take on new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Controls Associate
GrubHub
Chicago
01.2024 - 07.2026
- Monitored system performance and reported issues to IT support teams.
- Managed quality control for platform menus to detect and resolve inconsistencies and malfunctions.
- Conducted training for new associates on policies and procedures to improve customer experience on the platform.
- Created training materials for new associates to streamline onboarding processes.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with marketing teams on promotional campaigns for new offerings.
Client Coordinator
Healthcare Plus
Rolling Meadows
06.2021 - 01.2024
- Communicated with clients to address inquiries and provide accurate information, enhancing client satisfaction.
- Managed electronic health records to ensure accurate patient data maintenance.
- Processed and recorded incoming documents, facilitating smooth and efficient patient service.
- Answered phone promptly and directed incoming calls to the correct departments.
- Corresponded with clients through email, telephone, or postal mail.
- Managed and maintained electronic and paper- based filing systems for documents making them easily accessible and organized.
Education
High School Diploma -
Lane Tech College Prep
Chicago, IL06-2015
Skills
- Quality control
- Data management
- Task prioritization
- Attention to detail
- Microsoft Office
- Team collaboration
- Team leadership
- Exceptional communication
- Effective customer communication
- Client communication
- Customer assistance
- Conflict resolution
- Phone etiquette
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Controls Associate
GrubHub
01.2024 - 07.2026
Client Coordinator
Healthcare Plus
06.2021 - 01.2024
High School Diploma -
Lane Tech College Prep