Jacqueline Mitchell
Chicago
Summary
Dynamic professional with extensive experience in pharmacy operations, medication dispensing, and regulatory compliance. Proven ability to leverage organizational skills to optimize workflow processes and enhance team performance. Demonstrated success in inventory management and fostering positive patient interactions, consistently ensuring the delivery of high-quality service. Committed to maintaining the highest standards of care while adapting to the evolving needs of the healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Piedmont Athens Regional Medical Center
12.2021 - Current
- Liaison between patients, pharmacists, and providers; ensure continuity of care.
- Supervise and train 12 technicians on specialty pharmacy workflows.
- Manage complex prescriptions, therapy adherence programs, and EMR documentation.
- Build patient and provider relationships to improve retention and service quality.
Certified Pharmacy Technician
Maxor National Pharmacy Services
07.2021 - 12.2021
- Supported specialty prescriptions, patient counseling, and adherence programs.
- Assisted with enrollment and management of complex therapy accounts.
- Maintained provider and patient relationships for seamless care transitions.
Certified Pharmacy Technician
Walgreens Pharmacy
10.2019 - 11.2019
- Served 200+ patients daily; supported prescription management and education.
- Collaborated with pharmacists and providers to ensure accurate dispensing.
- Trained team members in workflow optimization and patient communication.
Leasing Agent
CA Ventures
01.2017 - 09.2019
- Marketed and leased properties; facilitated 100+ tours and 12+ events annually.
- Managed data reporting and coordinated with internal and external partners.
Education
B.S. - Geography
University of Georgia
Athens, GA05.2021
Skills
- Problem-solving skills
- EPIC software proficiency
- Inventory control
- Order verification
Certification
- Certified Pharmacy Technician (CPhT) – PTCB, Number: 30110024
- Pharmacy Technician License – Illinois, Number: 049321234
- Pharmacy Technician License – Georgia, Number: PHTC051719
Timeline
Lead Pharmacy Technician
Piedmont Athens Regional Medical Center
12.2021 - Current
Certified Pharmacy Technician
Maxor National Pharmacy Services
07.2021 - 12.2021
Certified Pharmacy Technician
Walgreens Pharmacy
10.2019 - 11.2019
Leasing Agent
CA Ventures
01.2017 - 09.2019
B.S. - Geography
University of Georgia
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