Jacqueline Martinez
Chicago
Summary
Accomplished Restaurant Cashier Manager with 5 years of managerial experience in retail setting. Areas of expertise include sales, data entry, customer service, and people management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sandwich Topper
The Burger Point
10.2023 - Current
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept workplace clean and organized in line with restaurant policies.
- Developed mastery of menu offerings to recommend appropriate options based on customer preferences or dietary restrictions.
- Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
MANAGER
Johnnie’s Snack Shop
12.2014 - 06.2020
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Effectively managed payroll and timekeeping.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
AJF Management Currency Exchange
05.2013 - 08.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Operated cash register for cash, check and credit card transactions
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Answered questions about store policies and concerns to support positive customer experiences
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Arranged paper and electronic payment records to maintain well-organized fill systems and record-keeping compliance
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks
- Prepared and submitted end-of-shift reports
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
Associate of the Arts -
City Colleges of Chicago
08.2022
High School diploma -
Dr. Pedro Albizu Campos Puerto Rican High School
06.2014
Freshman-Junior Year -
Lane Tech College Prep
09.2009
Skills
- Strong work ethic
- POS systems
- Customer service
- Team leadership
- Inventory control
- Goal-oriented
- Excellent communication skills
- Computer literate
- Data entry
- Cash handling accuracy
- Willingness to learn
- Staff training and development
Certification
- Certificate of Completion: Pre-Licensing Primerica Life Insurance (09/10/2023)
Timeline
Sandwich Topper
The Burger Point
10.2023 - Current
MANAGER
Johnnie’s Snack Shop
12.2014 - 06.2020
Cashier
AJF Management Currency Exchange
05.2013 - 08.2014
High School diploma -
Dr. Pedro Albizu Campos Puerto Rican High School
Freshman-Junior Year -
Lane Tech College Prep
Associate of the Arts -
City Colleges of Chicago
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