Open To Work
Jacqueline Lorenzana
Chicago
Summary
Dedicated Medical Assistant with 11 years of experience providing support in fast-paced and remote healthcare settings. Highly self-motivated and capable of working independently while maintaining strong communication and teamwork. Skilled in patient care, patient education, and administrative tasks. Recognized for adaptability, reliability, and the ability to quickly learn new procedures and technologies, with a strong interest in expanding leadership responsibility and contributing to team development.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Diamond Headache Clinic/ Endeavor Health
Chicago
10.2022 - Current
- Measured and documented vital signs for accurate patient assessments.
- Conducted EKGs and laboratory tests, administering injections when necessary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Explained medications, treatments, and preventive protocols to patients clearly.
- Managed daily schedules for healthcare providers to enhance efficiency.
- Coordinated insurance authorizations for Botox procedures and maintained inventory levels.
- Authorized medications efficiently to ensure timely patient care.
- Traveled to various locations.
- Checked patients in and out, ensuring precise record-keeping.
Operating Room Assistant
Instant Care
Elmwood Park
09.2021 - 05.2022
- Facilitated patient transfers to and from operating room before and after surgery.
- Restocked unit supplies based on specific checklist and needs assessment.
- Provided pre-operative and post-operative instructions to patients.
- Directed incoming calls and messages to appropriate parties efficiently.
- Coordinated patient appointments and managed rescheduling effectively.
- Maintained cleanliness and orderliness of reception area for daily operations.
Lead Medical Assistant / PSR
AMITA Health
Evanston
07.2019 - 09.2021
- Medical Assistant for the Neurology and Neurosurgery Department.
- Led patient intake process and ensured accurate data entry in electronic health records.
- Coordinated scheduling of patient appointments and managed physician calendars effectively.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Obtained insurance verification, per - authorizations
Medical Assistant /Patient Care Coordinator
AMITA Health Medical Group
Chicago
03.2014 - 07.2019
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained accurate medical records and documentation practices.
- Educated patients on treatment plans and medication instructions clearly.
- Collaborated with healthcare team to enhance patient care standards.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Restaurant Supervisor
Family Business
Chicago
01.2002 - 09.2007
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Resolved customer complaints promptly and professionally.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained new employees on restaurant policies and procedures.
- Maximized team performance by providing ongoing training and support to staff.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Coordinated daily operations to optimize efficiency and service quality.
- Maintained inventory, tracked supply needs, and placed orders as necessary.
- Managed cash handling, daily register balancing
Education
Certificate - Medical Assistant
Everest College
Evanston, IL06-2008
Skills
- Vital sign measurement
- Patient documentation
- Medication management
- Insurance verification
- Patient scheduling
- Customer relationship management
- Appointment coordination
- Problem solving
- Time management
- Team leadership
- Adaptability and flexibility
- Attention to detail
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$25/hr - $0/hrTimeline
Medical Assistant
Diamond Headache Clinic/ Endeavor Health
10.2022 - Current
Operating Room Assistant
Instant Care
09.2021 - 05.2022
Lead Medical Assistant / PSR
AMITA Health
07.2019 - 09.2021
Medical Assistant /Patient Care Coordinator
AMITA Health Medical Group
03.2014 - 07.2019
Restaurant Supervisor
Family Business
01.2002 - 09.2007
Certificate - Medical Assistant
Everest College