Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Flury

Jacqueline Flury

Roscoe

Summary

Dynamic professional with a proven track record at Amazon, excelling in complex problem-solving and workplace safety. Demonstrated leadership by training new employees and enhancing operational efficiency across all four corners. Recognized for adaptability and attention to detail, contributing to improved processes and customer satisfaction across various departments.

Overview

3
3
years of professional experience

Work History

Amazon Associate

Amazon
11.2024 - Current


  • Became an ASC member to further practice and promote safety culture throughout the warehouse.
  • Taught multiple safety schools to train new and transferring employees to educate on the importance of safety.
  • Creates synergy between operations and associates to execute new changes and work paths.
  • Shows flexibility by taking on new roles in home department and getting training in other departments to satisfy business needs.
  • Requested to become a problem solver to help mitigate the DPMO and unnecessary extra touches on boxes (i.e. when a vendor put the incorrect FBA on a box saying there were two items in a package instead of three and vice versa, instead of just putting the ASIN attached to the incorrect FBA, I did a little research and received the boxes correctly so that the customer did not get the incorrect package) increasing safety and efficiency across all departments and on all corners.
  • Was offered and accepted a PG position in order to help operations when a PA called out or I was otherwise needed.


Bank Teller

First National Bank and Trust Company
12.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

Cashier

Hobby Lobby
09.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Education

High School Diploma -

Hononegah Community High School
Rockton, IL
05-2024

Skills

  • Time management
  • Attention to detail
  • Computer skills
  • Complex Problem-solving
  • Workplace safety
  • Leadership qualities
  • Adaptable and flexible
  • Process improvement

Timeline

Amazon Associate

Amazon
11.2024 - Current

Bank Teller

First National Bank and Trust Company
12.2023 - Current

Cashier

Hobby Lobby
09.2022 - 10.2023

High School Diploma -

Hononegah Community High School

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Jacqueline Flury