Jacqueline Cortes
CHICAGO
Summary
Dedicated and driven employee with a genuine passion for continuous learning. Actively seeks out opportunities to acquire new skills and make valuable contributions to team achievements. Possesses a solid foundation in administrative tasks, adept at building strong relationships, and skilled in problem-solving.
Overview
4
4
years of professional experience
Work History
Cashier
Ross Inc
03.2025 - Current
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Delivery Driver
DoorDash
09.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Cashier
Mcdonalds, RHC Management
07.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
McDonald's
06.2022 - 07.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Walgreens
05.2021 - 06.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
Education
Associate of Applied Science - Web Design
Richard J Daley College
05.2026
High School Diploma -
John Hancock College Preparatory High School
05.2021
Skills
- Equipment Operation
- Order Verification
- GPS Navigation
- Time Management
- Team Leadership
- Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Ross Inc
03.2025 - Current
Cashier
Mcdonalds, RHC Management
07.2024 - 01.2025
Delivery Driver
DoorDash
09.2023 - Current
Manager
McDonald's
06.2022 - 07.2023
Cashier
Walgreens
05.2021 - 06.2022
High School Diploma -
John Hancock College Preparatory High School
Associate of Applied Science - Web Design
Richard J Daley College
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