Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Cartagena

Waukegan

Summary

Dynamic customer service professional with a proven track record at Home Depot, skilled in problem-solving, data entry, and fostering strong customer relationships. Dedicated to enhancing satisfaction, driving sales, and ensuring a seamless shopping experience through teamwork and effective order processing.

Overview

1
1
year of professional experience

Work History

Sales Associate

Marshalls & HomeGoods
10.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

Home Depot
05.2024 - 08.2024
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided language translation services for customer service inquiries.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Data entry
  • Order processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Marshalls & HomeGoods
10.2024 - Current

Customer Service Representative

Home Depot
05.2024 - 08.2024

High School Diploma -

Waukegan High School

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Jacqueline Cartagena