JACQUELINE BROWN
Hoffman Estates
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
MELITTA PROFESSIONAL
Elgin
01.2016 - Current
- Documented customer interactions in the company CRM system accurately.
- Collaborated with team members to resolve customer issues promptly.
- Utilized problem-solving skills to troubleshoot customer issues.
- Performed data entry tasks for new orders or account updates as needed.
Certified Pharmacy Technician/Back office support
Vantive Health Care
Deerfield
07.2015 - Current
- Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
- Provided back office support to ensure accurate data entry into the system.
- Responsible for documenting service failures that impact the customer and the
- Managed and maintained accurate records of all incoming and outgoing correspondence
- Coordinated with various departments to ensure smooth workflow and timely completion of tasks
- Responded promptly to internal and external inquiries via phone or email, providing accurate information or redirecting them to the appropriate person or department
- Trained new staff on office procedures and software systems effectively.
DISPATCHER/ROUTER SPECIALIST
Sears Holdings Corporation
Elgin
06.2013 - 07.2015
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, two-way radios or text messages to contact employees or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Education
High School Diploma -
Marshall Highschool
Chicago, IL06-1995
Skills
- Microsoft Outlook
- Data entry
- CRM software
- Pharmacy Technician Experience
- Basic math
- Order processing
- Order fulfillment
- Staff training
Certification
Driver's License
Languages
English
Timeline
Dispatcher/Customer Service
MELITTA PROFESSIONAL
01.2016 - Current
Certified Pharmacy Technician/Back office support
Vantive Health Care
07.2015 - Current
DISPATCHER/ROUTER SPECIALIST
Sears Holdings Corporation
06.2013 - 07.2015
High School Diploma -
Marshall Highschool
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